IT Support Professional with hands-on experience driving business development, building customer relationships, and leading testing processes for advanced film, television, and telecommunications equipment. Motivated Self-starter focused on working with diverse cross-functional teams to troubleshoot, configure, and resolve complex technical issues and maximize customer satisfaction.
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Business Development RepresentativeFloat Jun 2023 - Nov 2023Toronto, Ontario, Canada -
Technical Support SpecialistEvertz Aug 2021 - May 2023Burlington, Ontario, Canada -
Customer Service Lead/CashierSobeys Jul 2018 - Aug 2021Burlington, Ontario, Canada- Generated 5000 donations worth over $25K and ranked in the top 10% of fundraisers for the Special Olympics across all of the Ontario region in 2020 and 2021.- Successfully executed all aspects of the customer experience, including checkouts, product advisory, and strengthening store loyalty programs while establishing long-lasting business relationships with 30,000+ daily clients.- Gathered, analyzed, and presented insights on recurrent customer complaints and inefficiencies to the store manager to inform data-driven decision-making and facilitate continuous process improvement throughout the store.
Ifedayo Gwam Education Details
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Electronics Engineering Technology
Frequently Asked Questions about Ifedayo Gwam
What is Ifedayo Gwam's role at the current company?
Ifedayo Gwam's current role is IT Professional | Cybersecurity | Troubleshooting | Testing.
What schools did Ifedayo Gwam attend?
Ifedayo Gwam attended Sheridan College.
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