ZoneZapp connects communities with real-time, location-focused updates, while enhancing business visibility where it matters. Visit https://online.zonezapp.com today and stay informed.Lead the vision and development of a cutting-edge, location-based platform that connects communities through real-time, user-generated content.Lead a team of developers and experts in building a robust app with features that cater to local communities, safety-conscious individuals, and businesses.

Troubleshoot mobile app issues and route escalations to appropriate teams for resolution.Responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that customer care needs are resolved in a timely fashion.Maintaining high customer satisfaction ratings and service level agreementsBuild relationships with new and existing customers in onboarding, adopting and expanding their usage of productsPerform interactions of inbound and outbound activities to customers on new, renewal or expansion opportunities.

Lead Operations, manage technical team and delivery. Ensure software development and deployment through all development cycle.

Software Development, architecture and business analysis

Backend software development, live system support and troubleshooting.Skills: Java, XML, Linux, Python, Jira, Bamboo, Bitbucket, Docker, Kubernetes, microservices, Spring boot, Technical Documentations, troubleshooting, Production support.Led a team of 8 backend developers, overseeing the full SDLC including software development, integration, and deployment.Managed business requirements, system design, and alignment with architecture.Coordinated with DevOps for efficient CI/CD pipeline implementation.Collaborated with UX, QA, and security teams to ensure robust and scalable systems.Conducted root cause analysis and managed code quality for 7 successful app releases.Promoted knowledge sharing, performed performance reviews, and led defect triage meetings.First National Bank, Johannesburg, South AfricaEntrusted to a key financial and technical project within the first 4 months of joining the bank which improved Business Unit’s revenue to close to 10% with data compression on zero rate campaign. Nominated amongst top achievers within the first year of joining the bank.Designed 2 job accelerator tools to improve production support and dev time.Took responsibility for issues reported by customers, making sure they were resolved in compliance with the department's Service Level Agreements (SLAs).Adhered to organization’s security policies with strict adherence to required clearance and access protocols.Troubleshooted root cause analysis for test failures and performance issues

Duties: Provide technical support and training to Commprove tool users. Perform test on Commprove solution before Customer Deployment. Ensure good functionality of Commprove analytics and network performance tools. Engage directly with R&D to fix bugs and develop new or improved products according to customer needs. Write scripts to extract data and generate reports. Perform business analysis with Account manager and draw business and system requirements.Related Skills: 2G, 3G and 4G Network performance, scripting, analysis, reporting, and issues troubleshooting. SIP, VOLTE and VOIP knowledge, database management and queries and SQM, Atlassian, Jira, Java, Python, SQL, Linux, Communication, troubleshooting, Delivery.

Period: December 2014 - February 2018Role: Software/Electronic Engineer and Operation ManagerDuties: Application development, 3D simulators, customer support, troubleshooting, technical documentation, presentations, system design, architecture new systems, Support PCB and hardware design and implementation.Related Skills: Python, Linux, java, AWS, EC2, C#, SQL, Microservices, Django, OpenCv, Unity3D, Architecture, Spring boot, git, Flask

Core Network specialistIP route configurationPacket Switched and IP Multimedia SubsystemLocal Software Development for team SupportLocal Team Management

Technology creation and development, design software to support developed technologies. Main activity consisted of writing shooting simulators software.Supervising Engineering Design Department

Part-Time Lecturer and Student Tutor in Computer Science and Electrical Engineering Light Current (Electrical engineering II, Software Design II & III and Digital Systems I, II & III).