It Manager
Karachi, Pakistan
I managed the IT department, along with product development to help the brand scale faster. I was responsible for the product roadmap, design, development, testing, training, and user experience feedback from all departments. Project management: Ensured KPI-driven, transparent, automated, and simple processes.- Managed a team of 8 talented resources: training, assignments, performance appraisals.- Designed, developed, and implemented technology systems, processes, and policies.- Handled IT budget and planning to ensure cost-effectiveness.In-house development: Designed, developed, upgraded, and managed in-house products. - AAA and Billing system serving 100K+ internet users.- ERP system and analytics tool for real-time decision making.- Customer loyalty system and other marketing tools for predictive analysis. Infrastructure management: - Ensured security of data center, network access, and data recovery sites.- Identified problematic areas and implemented strategic solutions in time.- Enforced asset management, information security, and control structures.