Passionate and results-driven Digital Marketing Executive with [2 years] of experience in developing and executing strategic digital marketing initiatives. Skilled in leveraging data-driven insights to optimize campaign performance and drive business growth. Proficient in a wide range of digital marketing channels, including PPC advertising, social media marketing, content marketing, and SEO. Committed to staying ahead of industry trends and continuously refining skills to deliver impactful results.

Assisted customers with a wide range of inquiries and issues related to Dialog's telecommunications services, including mobile plans, internet services, and billing queries, ensuring a high rate of first-contact resolution. • Worked closely with technical support, sales, and billing departments to resolve complex customer issues, streamlining the service delivery process and ensuring seamless customer experiences. • Created and maintained detailed records of customer interactions and issue resolutions in the CRM system, facilitating accurate follow-ups and contributing to the continuous improvement of service delivery. • Delivered exceptional customer service while actively promoting and selling a range of telecommunication products and services, exceeding monthly sales targets by an average of 15%.

•Delivered outstanding customer service by understanding and responding to customer needs and questions, ensuring a seamless shopping experience. • Advised customers on product selections, particularly in technology and computer accessories, to meet their specific requirements and preferences. • Utilized comprehensive knowledge of computer accessories and tech products to assist customers in making informed purchasing decisions, enhancing overall sales performance. • Kept up-to-date with the latest computer accessories and technology trends to provide customers with the most relevant product information.