- Develops and nurtures relationships with the customer via regular, remote, contact. - Owns customer operational relationship - develops & nurtures to drive excellent customer satisfaction, retention and growth. - Cooperation with key customer contacts for reactive and proactive issues including problem and penalty avoidance. - Understands customer at local, country, regional level to analyse delivery requirements & contribute to high levels of customer satisfaction. - Manages… Show more - Develops and nurtures relationships with the customer via regular, remote, contact. - Owns customer operational relationship - develops & nurtures to drive excellent customer satisfaction, retention and growth. - Cooperation with key customer contacts for reactive and proactive issues including problem and penalty avoidance. - Understands customer at local, country, regional level to analyse delivery requirements & contribute to high levels of customer satisfaction. - Manages customer expectations by developing performance metrics & reporting, and escalation management. - Owns cost target commitments for all service delivery elements. - Ability to effectively and proactively manage risk in accounts. - Works with Account Support Team & all delivery organizations to deliver against SLA requirements. - Develops & manages account service delivery plan. Show less

- Serves as the single point of contact to the account/ABMgr for any issues or escalations that may arise relating to any of the SRM functions.- Ensures all SRM services are performed for the account per the agreed SLA's (contract between DXC and Client).- Identifies and leverages appropriately skilled resources for the completion of service request proposals.- Assures and approves the output of the Response Managers.- Provides input into forecasting and management resource… Show more - Serves as the single point of contact to the account/ABMgr for any issues or escalations that may arise relating to any of the SRM functions.- Ensures all SRM services are performed for the account per the agreed SLA's (contract between DXC and Client).- Identifies and leverages appropriately skilled resources for the completion of service request proposals.- Assures and approves the output of the Response Managers.- Provides input into forecasting and management resource requirements to ensure the effective handling of service requests within SLA targets.- Analyzes non-standard service requests to determine if repetitious request types should be orderable as standard.- Supports prioritization of service requests in line with business objectives and contractual commitments.- Builds effective relationship with ABMgrs and clients.- Establishes Quality Assurance and ensures that processes are maintained.- Identifies areas of improvement and manages improvement initiatives.- Manages process documentation to standard. Show less

- Serves as the single point of contact to the account/ABMgr for any issues or escalations that may arise relating to any of the SRM functions. - Ensures all SRM services are performed for the account per the agreed SLA's (contract between HPE and Client). - Identifies and leverages appropriately skilled resources for the completion of service request proposals. - Assures and approves the output of the Response Managers. - Provides input into forecasting and management resource… Show more - Serves as the single point of contact to the account/ABMgr for any issues or escalations that may arise relating to any of the SRM functions. - Ensures all SRM services are performed for the account per the agreed SLA's (contract between HPE and Client). - Identifies and leverages appropriately skilled resources for the completion of service request proposals. - Assures and approves the output of the Response Managers. - Provides input into forecasting and management resource requirements to ensure the effective handling of service requests within SLA targets. - Analyzes non-standard service requests to determine if repetitious request types should be orderable as standard. - Supports prioritization of service requests in line with business objectives and contractual commitments. - Builds effective relationship with ABMgrs and clients. - Establishes Quality Assurance and ensures that processes are maintained. - Identifies areas of improvement and manages improvement initiatives. - Manages process documentation to standard. Show less

- Manages the end-to-end NSSR process from receipt of a service request through proposal, approval and delivery. Operates HPE best practices in terms of standards and process within NSSR. - Determines initial priority for the request. - Ensures the requests have been processes through the proper approval channels self-service web tool or manual process). - Manages and documents details of interaction with HPE external client. - Manages request documentation. - Determines… Show more - Manages the end-to-end NSSR process from receipt of a service request through proposal, approval and delivery. Operates HPE best practices in terms of standards and process within NSSR. - Determines initial priority for the request. - Ensures the requests have been processes through the proper approval channels self-service web tool or manual process). - Manages and documents details of interaction with HPE external client. - Manages request documentation. - Determines appropriate escalation action and initiates escalation. - Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues, etc. - Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets. - Works with Account Delivery Management and client manager(s) to scope and qualify new service requests. - Ensures the solution and business case is satisfactory defined and accepted by the customer. - Collects technical input and builds proposal. - Uses good business judgment in prioritization of service requests in line with business objectives and contractual commitments. - Builds effective linkages within the HPE organizations. - Lead regular NSSR review meetings with the client and HPE account team to review the progress and highlight for any issue or escalation during NSSR life cycle. Show less

- Administers the end-to-end NSSR process from receipt of a service request through proposal, approval and delivery. - Conducts basic or general research on information relevant to the request. - Tracks and follows up the progression of Service Requests on behalf of the Response Manager. - Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process. - Assigns Response Manager based on instructions and passes the request to… Show more - Administers the end-to-end NSSR process from receipt of a service request through proposal, approval and delivery. - Conducts basic or general research on information relevant to the request. - Tracks and follows up the progression of Service Requests on behalf of the Response Manager. - Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process. - Assigns Response Manager based on instructions and passes the request to the respective owner for validation and proposal development. - Sets the initial proposal due date for Service Requests guided by the Response Manager. - Runs regular and ad hoc reports. Supports the production and delivery/distribution of reports to Client, HP, and supplier stakeholders. - Handles client requests in a confident and customer-focused way. - Documents details of interaction with Requester and finalizing request documentation. - Communicates in a relevant, timely, clear and concise manner to all levels of management. - Hosts meetings for client and account interaction. Show less

- Administers the end-to-end NSSR process from receipt of a service request through proposal, approval and delivery. - Conducts basic or general research on information relevant to the request. - Tracks and follows up the progression of Service Requests on behalf of the Response Manager. - Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process. - Assigns Response Manager based on instructions and passes the request to… Show more - Administers the end-to-end NSSR process from receipt of a service request through proposal, approval and delivery. - Conducts basic or general research on information relevant to the request. - Tracks and follows up the progression of Service Requests on behalf of the Response Manager. - Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process. - Assigns Response Manager based on instructions and passes the request to the respective owner for validation and proposal development. - Sets the initial proposal due date for Service Requests guided by the Response Manager. - Runs regular and ad hoc reports. Supports the production and delivery/distribution of reports to Client, HP, and supplier stakeholders. - Handles client requests in a confident and customer-focused way. - Documents details of interaction with Requester and finalizing request documentation. - Communicates in a relevant, timely, clear and concise manner to all levels of management. - Hosts meetings for client and account interaction. Show less

- Responsible for processing all claim lines using IM tool RIM (ClaimIT). - Extract and put together claim sheet to vendors. Send or load claim to vendor according to timelines agreed. - Load of Special Bids (Special price agreements) using web based bid loading tool (Enferno) including error/correction handling when error occurs. - Loading of automatic cost overrides requests into IM ERP system - Load Customer special prices (PXRF) - Archive bid communication for future… Show more - Responsible for processing all claim lines using IM tool RIM (ClaimIT). - Extract and put together claim sheet to vendors. Send or load claim to vendor according to timelines agreed. - Load of Special Bids (Special price agreements) using web based bid loading tool (Enferno) including error/correction handling when error occurs. - Loading of automatic cost overrides requests into IM ERP system - Load Customer special prices (PXRF) - Archive bid communication for future search ability. - Handling of manual cost override requests using IM tool Meetcomp. - Support to local sales team and PM team on questions regarding bid (if bids are not loaded or loaded with wrong information). - Raising, routing and managing exceptions process with local businesses. - Ensure procedures and processes are upheld and identifying any opportunities to improve current policies. - Open disputes for unpaid claims from the vendors (Reconciliation process). Negotiate with the vendors and communicate if irrelevant information has been received in order to avoid financial leakage. - Participation of multiple stretch assignments such as: • Took part in weekly meetings with the Developers team in order to improve our tools. Results: Average time for claiming was reduced significantly which helped for better and more precise work. • Ran for a Senior Vendor Debit Specialist by developing an idea which would improve the process of the assigned vendor. Assigned as a backup of the Team Lead when she was out of office. Resolving error cases and communicated it to the team in order to avoid such in the future. Show less