Look after Sales, Marketing & Operations

High level corporate officer with responsibility for the daily maneuvers of Customer Services & MarketingManagement of Customer Services Division nationwideActively Lead, motivate, coach and develop the functional heads and executives to assure issues and processes are managed effectively, objectively, fairly, timely and accurately in accordance with Company and HR policies and practices Daily Sales Activity and Analytical Reporting to the CEO and The Board Of Directors Maintaining relationships with Institutions and Corporate Sector for smooth business sailing Maintaining company profile and potential business Coordination with Service Providers-VendorsAdministration of Technical Department and Inventory

Management of Core Tracking Operations by providing Second Level Customer Support in 24/7 environmentManaging Functional Teams to achieve and exceed Company Services Quality Standards Recommend and implement process improvements to ensure Operations Team is operating efficiently and cost effectivelyCoordinate with Technical Staff – Product Research & Development and Software Development Team for a continuous improvement in the processes and enterprise solution development for individual and corporate customers.Analysis and reviewing performance of existing software application and suggesting up gradation for increasing efficiency of department Coordinate with Sales and Marketing Team for gathering feedback or any requirements from Operations DepartmentCommunicate effectively with other Company departments, Sales, Marketing and Finance in order to understand client and customer programs, recommend and implement customer service improvements.

Leading & Manage Team of Contact CenterManaging Shift Based ASA And Service Level Targets.Create effective operating level agreements with internal staff and groups for setting performance objectiveManaging maximum profitability and effectiveness through improved attendance and customer facilitationDevelopment and implementing of continuous soft skills training programs for contact center staff Increasing technical proficiency in using tools (i.e. IVR, ACD, CRM, Workforce Management Tools, and Call Monitoring Etc.) Managing Up-Selling and Cross-Selling