Iván Fernández Molina Email & Phone Number

Spain

Spain

Remote

- Driving two business verticals and managing a portfolio of +80 key accounts.- KPIs, metrics, and data analysis in order to reach established goals and department objectives. - Ensure all customer journey phases are successfully completed (kickoff, integration, training...).- Deliver an easy and connected experience and build trust through customer-centricity.- Create customer value by accelerating platform consumption/usage and influence upsell. - Deliver business outcomes by identifying & engaging with Business Decision Makers (BDM) to build strong relationships, gain customer knowledge, and enable business outcomes.- Cross-department campaigns organization and leading company strategic projects.

Sevilla Area, Spain

Creating and leading the Customer Success Dept setting up the structure, team, strategy, objectives and procedures to follow. Among others, main tasks and responsibilities:- Onboarding, integration and training of international accounts.- Setting up objectives, targets and goals.- According to several KPIs, analyze data to improve client's results and maximize their benefits.- Congresses assistance meeting up with C level profiles in order to establish professional relationships and improve results.- Constant follow up of accounts development providing them with business insights and best practices using our tool and private dashboard.- Workflows creation within the Product and Marketing teams in features development and campaigns analysis to boost results.- Needs identification for potential up and cross-selling opportunities.- Monthly and quarterly reporting to CEO.- Interviewing and hiring team members.

Madrid Y Alrededores, España

- Onboarding for new customers.- Attending some KPI's, reach targets and objectives in a monthly bases.- Follow up relations and fast problem-solving skills.- Meetings and presentations for cross-selling and agreements renewals.- Contributing to team effort by accomplishing related goals and exceeding targets as needed.- Reporting and analyze data to avoid and minimize churn.- Communication with other depts like Marketing or Product to organize campaigns and workflow improvements.

Madrid Y Alrededores, España

- Increasing customer base and maximizing revenue- Effectively managing and networking existing accounts- Identifying and developing new business opportunities, while promoting Spotahome's brand- Maximizing selling potential by performing market research and contacting key market players- Contributing to team effort by accomplishing related goals and exceeding targets as needed- Identifying product improvements and maintaining a high quality service by establishing and enforcing the company's standards- Preparing presentations and proposals for existing clients as well as for potential new accounts

Madrid

Empleado de Ikea Group en un proyecto de formación pionero en ésta compañía en todo el mundo ("jóvenes que brillan con luz propia") con prácticas remuneradas y máster presencial de un año en liderazgo comercial por la Univ. Autónoma de Madrid, de cuyo proceso de selección y pruebas a nivel nacional se eligieron 21 personas.Departamento de ventas y logística y desarrollando proyectos en ambos campos.

Diplomatura Empresariales, Administración Y Gestión De Empresas, General, 8

Economics, Microeconomics, Macroeconomics, Mathematics, Business Management, Financial Accounting, Geopolitics and Globalization.

Formación Especializada Liderazgo Comercial Y Estrategia, Máster En Liderazgo Comercial

Formación especializada presencial de duración un año en la Univ. Autónoma de Madrid de Liderazgo Comercial. Formación por parte de los.

Diplomatura Empresariales, Beca Erasmus

Activities and Societies: Miembro del Eramus Student Network (esn), organizador de eventos y grupos...Beca Erasmus de 10 meses en Poznań.

Bachelor'S Degree, Business Administration And Management, General