Isobel Macklin Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Passy, Auvergne-Rhône-Alpes, France

As an Operations Intern at Le Verre Gourmand, a prominent wine wholesaler in the Alps, I gained hands-on experience in managing and supporting daily operations within a fast-paced environment. My key responsibilities and achievements included:Logistics Coordination: Ensured timely and accurate deliveries by coordinating logistics for wine distribution. This involved meticulous planning and effective communication with transport providers.Inventory Management: Assisted in tracking… Show more As an Operations Intern at Le Verre Gourmand, a prominent wine wholesaler in the Alps, I gained hands-on experience in managing and supporting daily operations within a fast-paced environment. My key responsibilities and achievements included:Logistics Coordination: Ensured timely and accurate deliveries by coordinating logistics for wine distribution. This involved meticulous planning and effective communication with transport providers.Inventory Management: Assisted in tracking stock levels and ordering supplies, maintaining optimal inventory levels to meet customer demand without overstocking.Relationship Management: Developed and maintained strong relationships with suppliers and clients, facilitating smooth operations and enhancing customer satisfaction.Administrative Support: Handled a variety of administrative tasks including processing orders, invoicing, and addressing customer service inquiries. This role required attention to detail and the ability to manage multiple tasks simultaneously.Sales Support: Towards the end of my internship, I covered the role of the sales intern, supporting sales activities and contributing to customer engagement strategies.Delivery Driving: Took on the role of delivery driver, ensuring that wine orders were delivered to clients promptly and efficiently, further enhancing my understanding of the supply chain process.This role significantly enhanced my operational efficiency, attention to detail, and ability to thrive in a dynamic business environment, preparing me for future challenges in the international management sector. Show less

Poitiers, France

During my internship at CESAME EXADEBIT, I worked as a Research and Development Assistant, where I contributed to the successful execution of a Euramet European metrology call joint research project. My key responsibilities and achievements included:Project Management: Assisted in managing a joint research project under the Euramet European metrology call, ensuring that project milestones and deadlines were met effectively.Collaboration: Worked closely with a multidisciplinary team… Show more During my internship at CESAME EXADEBIT, I worked as a Research and Development Assistant, where I contributed to the successful execution of a Euramet European metrology call joint research project. My key responsibilities and achievements included:Project Management: Assisted in managing a joint research project under the Euramet European metrology call, ensuring that project milestones and deadlines were met effectively.Collaboration: Worked closely with a multidisciplinary team of researchers, engineers, and stakeholders, facilitating smooth communication and collaboration.Documentation: Maintained accurate and detailed project documentation, including research findings, progress reports, and technical documentation.Administrative Tasks: Provided administrative support for the project, including scheduling meetings, organizing project materials, and coordinating with external partners.This role enhanced my research and analytical skills, project management capabilities, and ability to work collaboratively in a research-focused environment. It also provided me with a deeper understanding of metrology and the importance of precision and accuracy in scientific research. Show less

Wakefield, England, United Kingdom

Full-time from April 2020 to September 2020, Part-time during university holidaysAs a Help Desk Operator at Mid Yorkshire Hospitals NHS Trust, I played a crucial role in ensuring efficient and effective facilities and estates management, particularly during the challenging period of the COVID-19 pandemic. My key responsibilities and achievements included:Customer Service: Delivered exceptional customer service by efficiently handling inquiries and requests from patients, staff… Show more Full-time from April 2020 to September 2020, Part-time during university holidaysAs a Help Desk Operator at Mid Yorkshire Hospitals NHS Trust, I played a crucial role in ensuring efficient and effective facilities and estates management, particularly during the challenging period of the COVID-19 pandemic. My key responsibilities and achievements included:Customer Service: Delivered exceptional customer service by efficiently handling inquiries and requests from patients, staff, and the public. This involved managing a high volume of calls and emails with professionalism and empathy.Task Coordination: Proactively managed and coordinated the daily tasks of 75-100 porters across the Trust, ensuring timely completion and adherence to high standards.Issue Resolution: Implemented enhanced complaint-handling processes to quickly resolve patient-related issues, thereby improving the hospital’s reputation and patient satisfaction.Administrative Support: Completed a variety of administrative tasks, utilizing my knowledge of different software applications to maintain accurate records and facilitate smooth operations.Communication: Ensured clear and effective communication between departments, helping to streamline workflows and improve overall efficiency.This role significantly developed my customer service skills, ability to work under pressure, and multitasking capabilities. Working during the pandemic provided invaluable experience in handling crises and adapting to rapidly changing environments, preparing me for future roles in high-stakes settings.Full time April 2020 to August 2020Zero hours contract from September 2020 (working whilst home from uni) Show less

Huddersfield, England, United Kingdom

My role as Social Media Manager at Torchbearer, a dynamic software house, began after completing a two-week work experience placement. Impressed by my performance and dedication, the company offered me a permanent position where I was responsible for enhancing their online presence and engagement. My key responsibilities and achievements included:Content Strategy: Developed and implemented comprehensive social media strategies to boost brand awareness and engagement across multiple… Show more My role as Social Media Manager at Torchbearer, a dynamic software house, began after completing a two-week work experience placement. Impressed by my performance and dedication, the company offered me a permanent position where I was responsible for enhancing their online presence and engagement. My key responsibilities and achievements included:Content Strategy: Developed and implemented comprehensive social media strategies to boost brand awareness and engagement across multiple platforms.Content Creation: Created and curated engaging content tailored to the company’s target audience, including posts, graphics, and videos.Analytics and Reporting: Monitored social media analytics to track performance, identify trends, and adjust strategies accordingly for optimal results.Community Management: Managed online interactions with customers and followers, fostering a positive and responsive brand image.Competitive Analysis: Conducted regular analysis of competitor social media activity to identify opportunities for content improvement and growth.Campaign Management: Coordinated and executed social media campaigns that aligned with the company's marketing goals, driving increased traffic and user engagement.This role significantly enhanced my skills in digital marketing, content creation, and data-driven decision-making. Working at Torchbearer provided me with invaluable experience in the fast-paced tech industry and prepared me for future roles in marketing and communications. Show less

Horbury, England, United Kingdom

In my role as an Optician Shop Assistant at Auckland Opticians, I was responsible for providing exceptional customer service and supporting the day-to-day operations of the practice. My key responsibilities and achievements included:Customer Service: Welcomed customers with a friendly and professional demeanor, ensuring a positive and informative experience for all clients.Appointment Management: Managed the scheduling and coordination of appointments, maintaining an organized and… Show more In my role as an Optician Shop Assistant at Auckland Opticians, I was responsible for providing exceptional customer service and supporting the day-to-day operations of the practice. My key responsibilities and achievements included:Customer Service: Welcomed customers with a friendly and professional demeanor, ensuring a positive and informative experience for all clients.Appointment Management: Managed the scheduling and coordination of appointments, maintaining an organized and efficient booking system.Inventory Management: Assisted in ordering and managing inventory, ensuring that the shop was well-stocked with glasses, contact lenses, and other optical products.Administrative Duties: Handled clerical tasks such as preparing patient files, processing payments, and managing correspondence.Telephone Inquiries: Responded to telephone inquiries from clients, vendors, and members of the public, providing accurate information and assistance as needed.This role honed my customer service skills, attention to detail, and ability to manage multiple tasks simultaneously. Working part-time while balancing my studies taught me valuable time management skills and reinforced my commitment to providing high-quality service in a retail healthcare setting. Show less

Bachelor Of Science - Bs, International Management And Modern Languages (French), 2:1

Activities and Societies: Hockey, Squash, Karate

Education record

Activities and Societies: Senior prefect, charities officer SRSU, charities student leader, French student leader, hockey nationals x2.