Ifentius Ciputra Email & Phone Number

West Java, Indonesia

South Jakarta, Jakarta, Indonesia

- NPS and App Rating Monitoring: Monitored Net Promoter Score (NPS) and app ratings on the App Store and Play Store, categorizing and listing system bugs for the tech team to address. Achieved a significant reduction in detractors by nearly 50% from Q1 2024 to Q2 2024 in the system bugs category.- Monitored product usage through Google Analytics to track user behavior and engagement, informing strategic decisions and optimization efforts. This included monitoring B2C products (App, Biller, Ultra Emas), B2B products (UVOS, CATS, UVGC, UltraGift, B2B API), and Merchant platforms. Analyzed user behavior to improve the flow from the start session to initiate purchase, optimize transaction journey flow, and identify opportunities for new feature development based on usage data.- Overseeing loyalty product lifecycle, designing effective loyalty schemes, and managing reward systems to drive user retention and satisfaction. Conducted competitor research to adopt and develop features for our app, such as integrating QR codes or barcodes for merchant apps to obtain user credentials, which previously required entering email and phone numbers for each transaction. This simplified and streamlined user flow is expected to increase user adoption by more than 50%.- Dashboard Creation and Monitoring: Developed comprehensive dashboards in Looker Studio for B2C products (App, Biller, Ultra Emas), B2B products (UVOS, CATS, UVGC, UltraGift, B2B API), and Merchant analytics and monitored key metrics including revenue, ARPU, basket size transactions, and transaction amount charts to identify anomalies or spikes, providing actionable business insights.

Jakarta Selatan, Jakarta, Indonesia

- Drafting and Maintaining Business Requirement Documents: Authored and continuously updated Business Requirement Documents (BRDs) for new features and improvements, ensuring clarity and alignment with business goals and stakeholder expectations.- Market Research and Strategy Development: Conducted extensive market research to identify trends and customer needs, developing strategic plans for product development that align with market demands and business objectives.- Loyalty Program Management: Oversaw the loyalty product lifecycle, designing effective loyalty schemes and managing reward systems to drive user retention and satisfaction.- Design interfaces and create wireframes, focusing on usability for both B2C and B2B segments.- Work with development teams, marketing, sales, and support to align product goals.

Indonesia

- Comprehensive Final Project: Executed a final project that applied all acquired knowledge to tackle real-world Product Management challenges, receiving constructive feedback from Rakamin Academy's expert team.- In-Depth Literature Analysis: Conducted detailed analyses of over 15 Product Management literature sources, synthesizing insights to create nuanced article reviews, showcasing my analytical capabilities.- Capstone Project Design: Designed and implemented a capstone project that mirrored the complexities faced by Product Managers, involving 4 months of rigorous planning, execution, and outcome evaluation.- Achievement: Consistently achieved satisfactory outcomes in evaluations and practical tasks, with a success rate of 90%, proving my competence in applying learned concepts to real-world challenges as a Product Manager.

Indonesia

- Hands-On Experience: Completed a series of 12 weekly trials involving theoretical knowledge, case analysis, and real-world projects, accurately reflecting the responsibilities of a UX Researcher.- Applied Research Methodologies: Implemented qualitative and quantitative research methodologies to address user-centric problems at Telkom Digital Amoeba, conducting in-depth research and analysis on over 15 user studies.- Insightful Reporting: Delivered comprehensive reports based on research findings, providing valuable insights that informed and guided team decisions, resulting in a 25% improvement in user experience metrics.- Achievement: Successfully enhanced the user experience for Telkom Digital Amoeba’s products, resulting in a 30% increase in user satisfaction and engagement.

Denpasar, Bali, Indonesia

- Innovative Web Design: Developed a compelling company profile website user interface for PT. Jamkrida Bali Mandara, enhancing their online presence.- Dynamic Implementation: Successfully brought the user interface design to life by implementing it on a live server using the WordPress framework, ensuring a seamless and interactive user experience.- Achievement: The website received positive feedback from clients and users, significantly increasing online engagement and contributing to the company’s digital transformation.

Jakarta, Jakarta, Indonesia

Generasi GIGIH 2.0 is a full package learning program ranging from technical skills, soft skills to language created by Yayasan Anak Bangsa Bisa (YABB) & GoTo, in the form of a 6 months long distance program that will start from beginner level to advanced level, where the program is divided into 3 paths (Frontend Engineering, Backend Engineering, and Data Analyst

Bali, Indonesia

Designed information technology association jackets, information technology association clothes, information technology associationyearbooks, and Information Technology Association stickers.Produced as many as 300 set jackets used for all information technology students.