Ian Ford, Cua, Cspo Email & Phone Number

Malvern, Pennsylvania

Greater Philadelphia Area

Coordinated project plans and identified dependencies and mitigated project slippage to help ensure on-time delivery. Slotted development work identified in project plan with delivery teams to ensure all work was being accounted for. Worked on both the voice and data teams of business services delivery within the sustained engineering organization of Comcast. • Led software delivery and requirements teams to define user stories before critical project deadlines. Prevented slippage of… Show more Coordinated project plans and identified dependencies and mitigated project slippage to help ensure on-time delivery. Slotted development work identified in project plan with delivery teams to ensure all work was being accounted for. Worked on both the voice and data teams of business services delivery within the sustained engineering organization of Comcast. • Led software delivery and requirements teams to define user stories before critical project deadlines. Prevented slippage of project to remain on critical path saving Comcast thousands of dollars in missed timelines. Show less

King Of Prussia, Pennsylvania

Drove requirements collection on multiple agile scrum teams as the product owner. Translated product requirements into detailed functional and technical design stories for development teams. Managed changes in the agile process and communicated them to product. Facilitated weekly backlog grooming sessions to explain and estimate development stories. Collaborated closely with UX designers to elicit functional requirements from stakeholders through interviews, brainstorming, and… Show more Drove requirements collection on multiple agile scrum teams as the product owner. Translated product requirements into detailed functional and technical design stories for development teams. Managed changes in the agile process and communicated them to product. Facilitated weekly backlog grooming sessions to explain and estimate development stories. Collaborated closely with UX designers to elicit functional requirements from stakeholders through interviews, brainstorming, and observation.• Lowered mobile ad creation time by 80 hours per ad leading the design and creation of PointRoll’s first ever mobile in-app ad testing tool on iOS saving the company 100K+ in revenue per year.• Led development process to integrate Nielsen’s gross ratings points metric into PointRoll’s system for an industry first metric collection on video ads allowing PointRoll is accurately identify video metrics. Show less

Philadelphia, Pennsylvania, United States

Created a best practices run book for 5 development scrum teams. Managed the transition of Waterfall to Agile development process for over 200 people in the eBusiness services department. Managed the creation of a metrics package for the VP of eBusiness Services to measure Directors progress toward monthly incident SLA’s, Budget, and Team growth goals.• Secured over $200K year over year for Excelacom being full time billable consultant.• Increased efficiency of incident tracking… Show more Created a best practices run book for 5 development scrum teams. Managed the transition of Waterfall to Agile development process for over 200 people in the eBusiness services department. Managed the creation of a metrics package for the VP of eBusiness Services to measure Directors progress toward monthly incident SLA’s, Budget, and Team growth goals.• Secured over $200K year over year for Excelacom being full time billable consultant.• Increased efficiency of incident tracking and collection time by 50% through the creation of an automated incident-tracking matrix for the eBusiness services department.• Saved Comcast over 40 hours of collection time per month in operations by leveraging the automated incident tracking matrix that was created for eBusiness services. Show less

West Chester, Pa

Triaged all production incidents reported for My Account portal using Omniture, Soap UI, and Microsoft Visual TFS and assigned to respective fix agents. Provided executive readouts of customer impact, and resolution progress to senior leadership teams for all critical incidents reported for My Account. Validated software deployments with an array of post deployment activities. • Saved Comcast 5 hours of tier 3 triage time per incident by standing up the application support processes for… Show more Triaged all production incidents reported for My Account portal using Omniture, Soap UI, and Microsoft Visual TFS and assigned to respective fix agents. Provided executive readouts of customer impact, and resolution progress to senior leadership teams for all critical incidents reported for My Account. Validated software deployments with an array of post deployment activities. • Saved Comcast 5 hours of tier 3 triage time per incident by standing up the application support processes for My Account customer self-service portal - E2E incident management, SLA guidelines, built knowledge base, and metrics packages.• Lowered employee on boarding time 1 week by creating an instructional run book that provides new resources an in-depth understanding of all system processes, reporting services, triaging guidelines, and internal communication methodologies. Show less

Kennett Square, Pa

Received a promotion to QA Analyst with Rehab Product Development team after recognition for top performance as Rehab Support analyst. Fully regression tested new versions of the 3rd party rehab software. Analyzed test results and opened defects that were sent to respective fix agents. Participated in weekly status call to provide test execution results, key testing issues, and overall environment updates. Managed tracking to completion of all outstanding defects with the 3rd party rehab… Show more Received a promotion to QA Analyst with Rehab Product Development team after recognition for top performance as Rehab Support analyst. Fully regression tested new versions of the 3rd party rehab software. Analyzed test results and opened defects that were sent to respective fix agents. Participated in weekly status call to provide test execution results, key testing issues, and overall environment updates. Managed tracking to completion of all outstanding defects with the 3rd party rehab software. Designed and created test cases for functional testing of enhancements in 3rd party rehab software.• Lowered testing time on the rehab mobile app by 5 hours by Designing and updating all ROX Mobile application tests on the iOS operating system. Show less

Kennett Square, Pa

Tier 2 support for all rehab system and infrastructure for Genesis HealthCare rehab therapists. Worked with customer tickets to track progress of customer support issues. Trained new therapists to use the ROX rehab software. QA tested new versions of the rehab software. • Led a team of 10 people handing over 1000 calls per week supporting new iPod application for rehab web-based software.

Technical support for all customers relating to web-based software issues. Worked with customer tickets to track progress of support issues. Wrote technical specifications of software based upon clients’ needs to present to IT department. Conducted customer training. Interviewed customers to understand needs and gather requirements. QA tested new web and mobile software for stability issues and bugs. Ran SQL queries to pull pieces of information from the database about customers which was… Show more Technical support for all customers relating to web-based software issues. Worked with customer tickets to track progress of support issues. Wrote technical specifications of software based upon clients’ needs to present to IT department. Conducted customer training. Interviewed customers to understand needs and gather requirements. QA tested new web and mobile software for stability issues and bugs. Ran SQL queries to pull pieces of information from the database about customers which was formatted and provided to various teams including engineering, sales and marketing• Increased efficiency in email marketing practices 25% by creating and implementing tailored emailed campaigns that could quickly be sent out to clients and metrics tracked. • Leveraged CRM suite to decrease on boarding time 50% by creating sales and marketing templates. Show less