Customer Success Manager

Set up new customer accounts, help existing customers all while keeping our company’s values in mind to provide the best customer experience.Exceed expectations of revenue and RPC for the sales departmentHave mentored new agents coming out of training and also existing agents to help them exceed goals.Have participated in several internal company tests with the purpose to obtain data to better serve our customers.Help several departments when a Spanish speaker is needed. I also monitored the Spanish voicemail

Managed all aspects of complex transactions from start to finish. Obtained and maintained professional licensing in a heavily regulated industry.Coordinated efforts with multiple vendors and business partners to meet deadlines.

Answered Inbound calls and filled several functions of the job. Excellent customer service while upgrading and selling many different products advertised on television and the internet.Maintained a high level of QA scores as well as meeting my daily requirements.Received bonuses on different categories depending of the product.Handled calls in English and Spanish.

Managed all aspects of complex transactions from start to finish Obtained and maintained professional licensing in heavily regulated industry Coordinated efforts with multiple vendors and business partners to meet deadlines