Duties/Responsibilities:• Oversee raw material management for efficient production.• Partner with R&D for quality, cost, and product development insights.• Supply product data to support brand marketing efforts.• Perform market visits for pricing evaluation and business understanding.• Support production to ensure consistent raw material availability for sales.• Manage business operations, including profit analysis and complaint resolution.• Guarantee product quality aligns with customer expectations through sales coordination.• Engage with SCM for raw material updates and urgent issues.• Coordinate with the distribution team for prompt delivery support.• Provide product knowledge training to enhance sales performance.• Regularly connect with zone managers to increase market sales and resolve wood care issues.• Demonstrate and educate customers on wood care product use.• Carry out responsibilities as per management instructions and directives.

Duties/Responsibilities:1. Maintaining Present Business• Maintain regular customer communication.• Understand customer quantity requirements and forecasts.• Resolve emergency delivery issues and ensure distribution follow-up.• Address customer complaints supportively and educate them on products.• Prioritize customer satisfaction.2. Business Development• Follow up with existing customers for new needs and opportunities.• Analyze and support customer requirements.• Collaborate with the technical team for specific customer needs.• Consider commercial aspects in development processes.3. Product Development• Gather customer requirements for new products and collect samples.• Collaborate with the technical team for development feasibility.• Provide samples with application procedures and monitor approval status.• Initiate adjustments and finalize product development

Area of expertise1. Product Development2. Corporate Sales & Promotion3. Customer Relationship & After sales serviceDuties/Responsibilities:• Team Leadership: Lead a 10-member inter-company sales and development team.• Sales Performance: Conduct regular performance evaluations.• Motivation and Support: Inspire and empathize with team members.• Customer Relationship Management: Foster relationships with existing customers and seek new opportunities.• Client Interaction: Maintain close communication with clients to address needs and resolve issues.• Quality Service: Ensure adherence to PRAN-RFL Group service standards.• Collaboration: Work with R&D, Production, Storage, and Distribution for on-time delivery.• Sales Achievement: Aim for maximum sales targets as per management directives.• Feedback and Database Management: Gather customer feedback and update contact records.• Competitive Analysis: Monitor competitors and take necessary actions.

Area of Expertise 1.Ability to Work Under Pressure2.Client Relationship Management3.Corporate Sales and MarketingDuties/Responsibilities * Meeting with corporate customer as per visit plan.* Doing business with corporate customers according to the company rules.* Provide quality services to customers & maintain relationship.* Create new Customer by proper product marketing.* Achieve Targets as per direction of reporting boss.* Observe competitors activities & take necessary action.

Duties/Responsibilities: • Provide any kind of Banglalink SIM related Information as per company policy. • Solve customer’s any kind of virtual communication related problems through phone calls. • Feel the problems empathically & provide a pleasurable service with a smile to the customer. • Always have to go through E-mail & keep in memory the new updates & promotions. Achievements:- After 6 months I was the team coordinator of team Beeline & promoted as a Customer Care Officer. I have achieved 95 up K.P.I in several times in a year.