Iftekhar Chowdhury Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Provide escalated operational, application and technical support• Work both as a part of the IT team and closely with Restaurant Operations teams to provide accurate and timely information• Act as a subject matter expert with various POS, Back Office Systems and restaurant applications• Log and monitor all incoming calls via the phone and internet• Follow-up with external service providers and other IT functions• Continually update customers and Service Desk team on Incident status until resolution• Provide back up Support to other IT functions as needed• Continually update all knowledge base material for first level analyst to reference quickly• Follow and enforce all procedures and policies• Proactively escalate issues as necessary within IT, Operations or external vendors

Toronto, Canada Area

• Migration Windows XP to Windows 7• Respond to all customer inquiries in a courteous and professional manner• Answer the most commonly asked questions for issues and problems• Give to user support by Phone, by email and onsite or Remote• Data Backup and Restore through SCCM 2012 and USMT tools• Configuration Pin Pad and Other Peripherals at branch location• Install software and applications through SCCM 2012 using software center• Managing Active Directory, Group policy and Microsoft exchange• Experience with Cherwell Service Management• Deployed RDS to all CARA restaurants• User update and Reset Password• Helpdesk support on window XP and window 7• Push the software through SCCM platform• Fix the problem for RPT and STMT printer• Solve the problem for cash jam and depository problem• Install new software and upgrade• Data backup and Data Migration XP to XP• Ran Database Validation, Purge Fix• Desktop support for expending locations• Install Router and Switch and other computer related peripherals and packing in Box

Toronto, Canada Area

• Supervised team of 6 thru out the life cycle project• Formatted hard drives• Migration of Computers, laptops and Monitors• Deployed specialized software• Tracked inventory using Cherwell Service Management• Set printers to correct settings, such as IPs• Fixed network issues• Assembled workstations• Configured monitor settings

Toronto, Canada Area

• In charge of the day-to-day leadership and management of the restaurant, ensuring people’s personal development and restaurant quality control• Responsible for key financials (Sales, EBITDA) and KPI's (Net Promoter, Guest Experience, Engagement, Turnover)• Managed and trained over 50 staff

Toronto, Canada Area

• Travelled to Ghana with UNICEF to learn about human rights and anti-discrimination issues. Delivered presentations to schools and community organizations; trained Toronto Community Housing staff about human rights and anti-discrimination issues