Iftekhar Chowdhury Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Provide escalated operational, application and technical support
• Work both as a part of the IT team and closely with Restaurant Operations teams to provide accurate and timely information
• Act as a subject matter expert with various POS, Back Office Systems and restaurant applications
• Log and monitor all incoming calls via the phone and internet
• Follow-up with external service providers and other IT functions
• Continually update customers and Service Desk team on Incident status until resolution

Toronto, Canada Area

• Migration Windows XP to Windows 7
• Respond to all customer inquiries in a courteous and professional manner
• Answer the most commonly asked questions for issues and problems
• Give to user support by Phone, by email and onsite or Remote
• Data Backup and Restore through SCCM 2012 and USMT tools
• Configuration Pin Pad and Other Peripherals at branch location

Toronto, Canada Area

• Supervised team of 6 thru out the life cycle project
• Formatted hard drives
• Migration of Computers, laptops and Monitors
• Deployed specialized software
• Tracked inventory using Cherwell Service Management
• Set printers to correct settings, such as IPs

Toronto, Canada Area

• In charge of the day-to-day leadership and management of the restaurant, ensuring people’s personal development and restaurant quality control
• Responsible for key financials (Sales, EBITDA) and KPI's (Net Promoter, Guest Experience, Engagement, Turnover)
• Managed and trained over 50 staff

Toronto, Canada Area

• Travelled to Ghana with UNICEF to learn about human rights and anti-discrimination issues. Delivered presentations to schools and community organizations; trained Toronto Community Housing staff about human rights and.