Ifthikar Nademmal Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

United Arab Emirates

• Communicate with customers concerning incoming incidents and register these findings;
• Resolve technical issues involving clients’ network connections by analyzing the incident and pro-actively coordinating the repair process with providers;
• Monitoring customer networks and network nodes;
• Manage the customer relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved by Expereo;
• Administrate the process of technical support accurately and share findings with colleagues;
• Participate in project teams as necessary to support the business.

United Arab Emirates

• Worked carefully using the corporate help-desk personnel to create triage T1 calls and improve service levels.
• Providing complete customer support in relations to any issues with the du fixed services.
• Designing and implementing connectivity between WAN and LAN
• Configuring or Troubleshoot devices like IPD, ASR, GPON, MSAN, Huawei and different kinds of VoIP devices like mediatrix, i3micro, Huawei.
• Configuring or Troubleshoot MGCP Servers, Sip servers, Nortel, Analog line for VoIP service.
• Configure or Troubleshoot access ports on Switches like CISCO Catalyst 4000 series, 3570, (Me34, Me49); Packet Front; Huawei Switches (S33, S33K), 3COM, etc.

United Arab Emirates

• Tracing the customer details including old IP address, port details, switch details, Mac address from all the systems and documented.
• Remove the old TV platform from Tandberg IPTV Video portal and upgrade all the devices into new duTV OBI Platforms
• Design and support networking topologies for internetworking for the new set of devices.
• Configured and troubleshoot IP address schemes for the new setup.
• Configured and maintained network security using VLAN, and Firewalls.
• Configured and deployed LAN, WAN, and wireless networks, including servers, routers, switches, hubs, UPS and cabling.

United Arab Emirates

• Providing complete activation of all the triple play fixed services for the customers as per the work order.
• Configure Access ports, Vlans, Policies and Customer Premise Equipments.
• Configuring devices like IPD, ASR, GPON, MSAN, Huawei and different kinds of VoIP devices like mediatrix, i3micro, Huawei.
• Configuring MGCP Servers, Sip servers, Nortel, Analog line for VoIP service.
• Configure Access port on Switches like CISCO Catalyst 4000 series, 3570, (Me34, Me49); Packet Front; Huawei Switches (S33, S33k), 3COM, etc.
• Configure VoIP Devices such as Mediatrix,,i3 Micro, Tilgin, World Wide packet, Huawei EG102, FG 102, Ericsson ONT.

Kozhikode, Kerala, India

• Responsible for maintaining the school’s computer network including back-up, security management, user account management, e-mail systems, web server, internet access, office systems and support.
• Performing software installation and troubleshooting while supporting various applications such as server, network and desktop H/W & S/W.
• Carrying out analysis on technology requirements, involve in technology planning, and ensuring efficient utilization of resources.
• Administering complete network and IT infrastructures.
• Troubleshooting all network related issues such as Network Printers, Wireless access Point.
• Folder & file management (NTFS) and daily back-up & disaster recovery operations.