Iftikhar Mohammad Email & Phone Number

Islāmābād, Pakistan

Senior Manager VAS PlanningLeading large-scale deployment of value-added services (VAS) from initiation through to deployment of services.• Overseeing Product Development Portfolio in line with Business needs. This includes product designing & development, deployment, and User Acceptance. Some of success stories highlights delivery of UPower project, Location based offers, MVNO integration, UBlock service development for MVNO (ONIC) introduced in Ufone network. • Leading teams of experienced Telco system design engineers along with contracts, procurement & legal experts, to drive projects of various nature and technologies through project set up, initiation, optioneering, consenting and design & development stages. This also includes tender launch, Bids evaluation against the RFP floated, technical negotiation, and procurement up to the point of contract award. • Functioning as technical Manager for VAS systems Life Cycle & Demand management. This includes budgeting CAPEX according to Business needs and / or System Life Cycle or system software / Hardware upgrades to newest technologies to meet the business plans / needs.• Built and managed strong relationships with PMO and Business teams to support all technical installations, upgrades and other related projects based on internal needs. Assigned personnel to work as expert resources during project activities (Site Survey, SIT, UAT, configuration) from execution until transition to live operation.• Optimization planning for A2P SMS & Voice Monetization solutions with Commercial teams to protect revenue.• Development of various reports in conjunction with BI Team that is used for analytics purpose by Business teams and also for giving insights to management and for making strategic decisions.

Islamabad Pakistan

Main responsibilities as a Manager VAS Operations are as follows:• Functioned as a technical Manager for all VAS operational systems and platforms, overseeing software upgrades and new technologies to meet the business needs and market plans. Governed & reported regularly on operations: risk metrics, operational performance, programs of work and vendor performance.• Managed internal staff and outsourced contractors for 24/7 operations and full lifecycle of technology infrastructure, applications, and services, ensuring compliance to SLA and KPI targets for service availability, fault response and resolution times for all service issues on the live network.• Worked in close coordination with PMO and Business teams to support all technical installations, upgrades and other related projects based on internal needs. • Oversaw A2P SMS monetization project for revenue protection where I was the primary point of contact for presenting the project progress to Top management. • Primary POC for strategic partnership of local A2P SMS monetization with OMO’s. • Implemented process improvement and quality management program in Technical dept. leading cross functional Operational Improvement initiativesKey Achievements: • Automated daily routine preventive maintenance and developed system command reference manual, resulting in savings of 2–3-man hours per day.• A2P SMS Monetization Optimization project, improved the revenue by 40% by blocking grey traffic channels and specific key words. The efforts put in this project were highly recognized by Top management.The Entities involved are as follows: SMSC, MMSC, PSA, SSG, MCO & Spam-Shield (Mavenir)USSD (Open Code)Device Management Center (Gemalto)DPI (Huawei / Sandvine)3rd Party services management

Team Leader VAS Operations to assure that all departmental roles are fulfilled & provide technical leadership and guidance to the operations team for managing Operational activities smoothly along with supporting the team for Change Management, fault management & Performance Management.Quality Specialist:Working as a quality specialist to support the GCTIO and HOD’s for quality assurance & improvement matters to enhance Operational efficiency in line with corporate vision (by optimizing the processes including KPI’s & SOP’s).

A Certified TAC2 Engineer for System Updates & upgrades, Hardware replacements and Emergency Handling with proven records under the following projects: Mobilink Project, Customer Service Engineer (February 2011 to February 2012)• Worked as 2nd line support Engineer for Technical support and project deployments of updates & upgrades• Worked as Project leader for Reverse Migration Project for Mobilink (NSN to Ericsson Swap)• Care O&M daily Operational Tasks of Level-2 and Trouble Ticket management within the agreed SLA. • IN Platform, SCV Upgrades for new features / bundles deployment and Product development, UAT and rollouts. Telenor Project, Customer Service Engineer (November2009 to January 2011) • Worked as Technical leader to upgrade 20 IN Platforms to Premium 7.9 SW version offering additional features required by customer, user acceptance of IN Platforms (Leaded this project)• Care O&M Daily Operational Tasks & Trouble Ticket managment.Mobilink Project, Customer Service Engineer (January 2007 to Oct 2009)• Worked as Level-2 Support Engineer for TT management and also Technical Contact for customer problem resolution with L3 support. • Technical Leader for charging system upgrade from C@O1.1 to Adapt@Once & UAT of new service features.• Implementation & configuration of various Bundle features, UAT & Roll out on 20 IN Platforms.• Upgraded IN@vantage platforms & installled Discount Per Usage Service, UAT and deployment on live network• Hot patch installation on IN@vantage platforms to fix system bugs.• Performed O&M activities on @COMMANDER (Configuration for backup and restore management)• Certified for Hardware Fault management on IN @vantage (Prime Power & SUN machines.• Installation, testing, boarding & Integration of IN @vantage systems from scratch• Integration of the IN system with Network NE’s. E.g. ChrissXpress, VOMS.

Islamabad

Execution of IN swap project at Ufone Pakistan. Nortel to Huawei Swap Project.

Bachelor'S Degree, Electrical And Electronics Engineering, A

Matriculation, Science