Iftikhar Khan Email & Phone Number

Gurugram, Hr, In

Assist M365 Enterprise partners and customers by taking the necessary steps to solve technical problems:identify causes, offer remote support using virtual machines, find solutions and deliver the winning recipe.• Assess customer problems and build trust through your system administrator or technical advisorexperience.• Use your strong customer service skills to improve business-to-business relationships. Customersatisfaction is at the forefront.• Provide technical solutions to large companies around the world. Your customers will be systemadministrators.• Tackle new technical challenges daily, whether it’s about security AAD, autopilot, device management orothers.

Toronto, Ontario, Canada

Assist and provide technical support by phone, email or chat;• Analyze and resolve technical issues related to our Microsoft products and services, notably Office365;• Lead customers through service configurations;• Provide a very high customer service level;• Deliver and follow up on problem resolutions and customer satisfaction;• Proactively and comprehensively document customer issues in ticketing systems;• Carry out all other related tasks per the job’s evolution and departmental needs.

Gurgaon, India

Highlights: Received top performer of the month for 3 consecutive months, along with several team awards. Roles and Responsibilities:-Handled users of a financial application, providing the excellent Customer Service, resolving customer disputes of the transactions. I was also responsible for raising technical tickets for issues and have an open communication with other support teams to the find the end resolution to any issue that arises.

It was a tech support role where I was responsible for assisting international clients over the phone and email by answering their queries and offering them technical assistance.We were Handling various application for Nokia. Managing repositories of Informatica application. My projects name was NSN nokia siemens network. I was working directly with Nokia's employees who were working from finland and resolving the issues @ L1 and L2.

Postgraduate Degree, Information Technology

Master the latest specifications for HTML & CSS, including accessible content and design Develop applications with JavaScript, including.

Bachelor'S Degree, Computer Science

Activities and Societies: Football, Photography and Swimming.I have done my under graduate degree in Computer Science. Participated.