Iftikhar Chowdhury Email & Phone Number

North Sydney, New South Wales, Australia

• Track and measure KPIs set by the Head of Products • Work with other Product Managers to work towards company strategy and goals• Lead a team of 6 Developers and 2 QAs that across three countries• Designed and implemented industry leading Reckon One API v2, that follows the National API Guidelines• Use data to analyse and build solutions• Continues to implement the highest voted ideas by users to increase customer satisfaction• Responsible for day-to-day operations, product initiatives and delivery• Works with the team to mentor individuals and improve productivity • Automated QA testing using the Postman software and added automatic testing part of the CI/CD process• Successfully delivered online Help centre for all the products and reduced 30% technical support calls• Ensures the Product Roadmap and backlogs are aligned as per the business strategy and objectives• Works with the Design and UI teams to implement the required API and backend changes• Works with the teams to deliver the new gen Reckon mobile apps (Reckon Payroll and Reckon Mate) and React web applications (Reckon Payroll)• Work with key external stakeholders to build powerful solutions for mutual users

North Sydney, Australia

• Create Product Requirements documents, sketches, mock-ups, prototypes and work with Engineers to accomplish them• Managing the product backlog for the Scrum team, including identifying, grooming and prioritising items, ensuring the value of the work the feature team delivers, and ensuring that the product backlog is visible, transparent, and clear• Backlog refinement at both feature and story level• Iteration Planning and prioritisation ensuring a constant flow of “Ready” user stories for sprints• Attend daily stand-ups to ensure communication is clear among the team to work efficiently• Writing and developing acceptance criteria, accepting stories• Participate in team reviews (demos) and retrospectives• Create and share Release notes with stakeholders• Showcasing value and team delivery• Work closely with the business, technical and Partner channel stakeholders• Promote continuous improvement• Strong problem solving and analytical skills with good attention to detail• A strong team player and collaborator attitude• Strong planning and organisation skills• In-depth knowledge of Agile process and principles• Knowledge in Customer and Product discovery, implementation and measurement processes• Outstanding communication, presentation and leadership skills• Excellent organisational and time management skills• Expert in Jira, Confluence and Aha!• Collaborate with cross teams like Marketing, Sales, Support, Training, Development and User Experience team for product development and Market release in different countries (Australia, New Zealand and United Kingdom)• Design and implement QA to ensure product is ready for users• Expert in agile and project management• Launched Reckon Cloud POS at annual Partner Conference• Design training courses for both Employees and Customers• Integrate with other Reckon’s cloud applications (Reckon One and Reckon Accounts Hosted), thus creating an eco-system

North Sydney, New South Wales, Australia

1) I have initiated, conceptualised, designed and implemented Reckon's new Intranet page which is built on SharePoint Online (Office365)2) I have also built a new Leave tracking System on SharePoint Online to be used internally to manage leave forms3) Manage our SharePoint: plan and implement new subsites, troubleshoot user issues, administer access levels and more4) Train end users on how to use SharePoint sites and make the best use of the site

Sydney, Australia

1) Manage a team of 6 Level 2 Technicians who look after our Professional/Accredited Partners (Accounting firms), educational institutes, Training Centres, Resellers, API Partners and small/medium business owners2) I also need to maintain relationship with the Partners and represent Reckon at National conferences, roadshows and associations.3) I work with the team to ensure that we provide great service to our Customers and achieve higher NPS (Net Promoter Score) score every month4) Organise and run Webinar to all our customers about new products, updates and other important topics5) Take escalations from the team where Level 2 Technician isn't able to resolve cases6) Work with different departments to help planning and implementing updates and new features based on user feedback7) Strong understanding of Finance industry and Financial services processes.8) Work with Product Development, QA and Product Management team to help creating new features/enhancements for new releases of our product ranges9) Run webinar sessions on new product releases

North Sydney, Nsw, Australia

1) Manage a team of 6 technicians2) Extensive Reporting3) Strong troubleshooting skills solving Customers’ and internal users’ computer related issues including Remote into their PC to resolve if via phone, email and chat are unsuccessful4) Create and maintain SLAs across departments5) ERM (Onyx, Sales Force, Desk, Microsoft Dynamics)6) Leadership7) Communication skills8) Strong relationship with end users and company partners9) In-house Financial products QA, Support, Troubleshoot, Consultation10) Expert knowledge of POS software, hardware, installation over network and troubleshooting11) RDWeb / Terminal Server (including Web Access): Configure and troubleshoot published in-house financial software range Customers for Hosted products12) Citrix XenApp 6.5: Configure and assist Customers for Hosted products, setup and troubleshoot Citrix Receiver for Customers13) Expert skills on Microsoft Office products (Word, Excel, Power Point, Outlook) as well as Visio, Publisher14) Expert knowledge of VMWare ESXi, vSphere 5.5, Workstation, NetMon monitoring tools to view/maintain Network health and possible warnings etc.15) Assist QA, Developers to test and release Cloud based Financial Software Reckon One and troubleshoot customer’s issues after release and pass feedback back to QA & Developers departments16) Manage Exchange Server 2010 and working knowledge of Exchange 2013 with Lync 2010 & 2013

Joined as 1st Level Support Representative and was promoted to Senior Technician on February 2011.

Sydney, Australia

• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.• Performed all levels of hardware and software systems support for 200 computers and 100 printers and Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.• Developed and updates documentation, appraising users and administrators of vital information.• Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analysed issues, and designed solutions.• Designed and deployed networks as per the company requirement• Worked on wireless networking, both LAN and WAN• Handled network infrastructure devices and equipment• Assisted in setting up and managing POS system (barcode scanner, receipt printer, cash drawer and Customer Display) and get it connected with Server• Performed desktop migration from Windows XP to Windows 7. Provided technical support for any troubleshooting• Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.• Administered all local and remote server backups• Installed and administered Microsoft Exchange 2010 and assisted users with Outlook 2010, 2007 for installation, setup and troubleshooting.

Digital Thinking: Transform How You Create And Innovate

Bachelor, Applied Computing

Diploma, Network Engineering