Iftikhar Chowdhury Email & Phone Number

North Sydney, New South Wales, Australia

• Track and measure KPIs set by the Head of Products
• Work with other Product Managers to work towards company strategy and goals
• Lead a team of 6 Developers and 2 QAs that across three countries
• Designed and implemented industry leading Reckon One API v2, that follows the National API Guidelines
• Use data to analyse and build solutions
• Continues to implement the highest voted ideas by users to increase customer satisfaction

North Sydney, Australia

• Create Product Requirements documents, sketches, mock-ups, prototypes and work with Engineers to accomplish them
• Managing the product backlog for the Scrum team, including identifying, grooming and prioritising items, ensuring the value of the work the feature team delivers, and ensuring that the product backlog is visible.
• Backlog refinement at both feature and story level
• Iteration Planning and prioritisation ensuring a constant flow of “Ready” user stories for sprints
• Attend daily stand-ups to ensure communication is clear among the team to work efficiently
• Writing and developing acceptance criteria, accepting stories

North Sydney, New South Wales, Australia

1) I have initiated, conceptualised, designed and implemented Reckon's new Intranet page which is built on SharePoint Online (Office365)2) I have also built a new Leave tracking System on SharePoint Online to be used internally to manage leave forms3) Manage our SharePoint: plan and implement new subsites, troubleshoot user issues, administer access levels.

Sydney, Australia

1) Manage a team of 6 Level 2 Technicians who look after our Professional/Accredited Partners (Accounting firms), educational institutes, Training Centres, Resellers, API Partners and small/medium business owners2) I also need to maintain relationship with the Partners and represent Reckon at National conferences, roadshows and associations.3) I work with.

North Sydney, NSW, Australia

1) Manage a team of 6 technicians2) Extensive Reporting3) Strong troubleshooting skills solving Customers’ and internal users’ computer related issues including Remote into their PC to resolve if via phone, email and chat are unsuccessful4) Create and maintain SLAs across departments5) ERM (Onyx, Sales Force, Desk, Microsoft Dynamics)6) Leadership7).

Joined as 1st Level Support Representative and was promoted to Senior Technician on February 2011.

Sydney, Australia

• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices
• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.
• Performed all levels of hardware and software systems support for 200 computers and 100 printers and Administrated and maintained environment security. Involved with administering security alerts to staff and weekly.
• Developed and updates documentation, appraising users and administrators of vital information.
• Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analysed issues, and designed solutions.
• Designed and deployed networks as per the company requirement

Digital Thinking: Transform How You Create And Innovate

Bachelor, Applied Computing

Diploma, Network Engineering