Iftikhar Khan Email & Phone Number

Cupertino, California, Us

Responsible for leading the Apple Online Operations team including:- Global digital content publishing of the Apple.com Online store, Apple Store App- E-Commerce Operations including NPI/Promotions Readiness & Sustaining Operations. - Customer Care Operations including forecasting, staffing, performance management, workforce management & real time operations.

Cupertino, California, Us

Global leader of a team of ~400 that operationally drives & support Apple Reseller, Education & Enterprise accounts to maximize sell through, forecast demand & plan inventory. Responsible for leading the weekly business cadence & global project roadmap for Reseller Operations that results in increasing sales, decreasing cost, improving collaboration, delivering insight, planning for new product readiness & supporting our partners & sales strategies

Cupertino, California, Us

I lead the Americas Reseller Operations team whose primary goal is to help maximize sales for Apple for all products sold via the Reseller, Telco, Enterprise and Educations channels across the Americas. Our team provides best in class sales support from call centers all the way up to Customer Support Account Managers. Inside Operations, we are the "Voice of the Channel". Due to the massive volume of transactions and revenue that we touch, I spend a lot of time on helping us build the infrastructure needed that allows us to support our customers globally.

Cupertino, California, Us

Manager of the AMR iPhone Supply Demand Management team responsible for forecasting demand, working with OEM & Logistics to procure and deploy supply, and developing the allocation strategy to maximize in stocks while meeting overall inventory goals.My team is responsible for supporting all sales channels in the US, Canada and Latin America - Apple Retail stores, Apple Online store, Education, Enterprise, Resellers, Distributors & Direct marketers that sell the iPod and iPad.Meet weekly with the Vice President of Sales to present iPod & iPad judged forecast assumptions and allocation strategy.During the iPad Launch, managed the AMR Ops team responsible for working with OEM, Logistics, Readiness, Sales Support & Retail teams to land over 300,000 iPads for launch day.Managed iPods during the last Christmas Quarter resulting in our best ever in-stocks leading to year over year growth in both units and revenue. Accomplished this by refining analytical framework used to generate judged forecast by accounts and collaborating closely with sales, forecast and WW Planning teams.

Cupertino, California, Us

Recruited, hired & managed the iPhone Supply Demand team responsible for the supply demand management of iPhone 3G & iPhone 3GS product lines.For 3G launch, expanded number of accounts from AT&T to 30+ accounts in Canada, US and South America.Met all of Apple’s key metrics including In stocks > 95%, Channel WOS in 4-6 week range, and Apple Owned Inventory which was kept below $56k versus a goal of $550K.Covered the iPhone Sales Support Manager desk with 4 Customer Support Account managers (CSAM) reporting to me along with my SDM team for six months. All 4 CSAMs were new to Apple as were the accounts that they represented. We built a variety of tools and processes including a “Carrier Review” file that contained all critical data points relevant to an account so the CSAMS could spend their time analyzing the data instead of pulling it.The Senior Director for Latin America Sales wrote the following about my temporary role managing the CSAMs: “I really hope you can maintain Iftikhar on the role of supporting us with the iPhone as he has been doing an outstanding job. His understanding of the business, his approach with the go-to-market team and his continuous desire to help has certainly made him a crucial part of my business.”

Cupertino, California, Us

Managed the Supply Chain and Planning efforts for the Americas region in successfully launching iPhone. I was responsible for ensuring the maximum amount of iPhones would be available in stores on the day of launch. This required continuous collaboration with engineering, marketing, finance, planning, logistics, OEM, operations, new product introduction, AT&T and Apple Retail stores. As an allocator, I was responsible for analyzing sell through and un-bricking demand to allocate inventory to the accounts where Apple could maximize sell thru and customer satisfaction while minimizing inventory.Launched a variety of OEMs and products including the iPod Touch & Nano.Responsible for analyzing forecast demand, backlog, billings, inventory, and channel/direct sell through, to develop weekly and quarterly supply plan that met Americas sales requirements.Provided daily direction to Chinese OEM in order to execute supply plan. Managed all aspects of daily vendor performance including PO management, order cycle time, receiving problems and outbound logistics needs.Worked with WW Planning, Sales and New Product Operations teams to set launch quantities, ensure smooth product transitions and reduce risk of obsolescence for inventory. Developed the new product introduction checklist used when transitioning or releasing new iPods.Develop processes to standardize daily vendor relationship and control electronic data between OEM and Apple which have improved billings velocity, maintained system accuracy, and ensure correct supply mix.Increased customer quote fulfillment from 94% to 99.9% on time availability.

In this role, I lead the Austin branch for youth group Ahmadiyya, which organizes activities, training and social activities for members of the Ahmadiyya Muslim Community from ages seven to forty. Currently in Austin, there are close to forty members.