I am responsible for working closely with clients to understand their business needs and translate them into effective software solutions. I collaborate with cross-functional teams, including developers, designers, and project managers, to ensure the timely and successful delivery of projects.My role also involves conducting thorough research and analyzing market trends and user behavior to inform product strategy and improve user experience. I am proficient in using data-driven methodologies to develop and execute project plans, focusing on continuous improvement and meeting client objectives.In addition, I actively participate in knowledge-sharing and mentoring programs to help develop the skills and expertise of junior team members. My strong communication and problem-solving skills have helped me build strong relationships with clients and colleagues.I am excited to continue contributing to Filzbe's mission of providing customized software solutions that enable our clients to connect with their audiences and drive business growth.

Overseeing the implementation and management of the Management Information System (MIS) to ensure efficient and effective diagnostic services.Providing training and functional support to laboratory personnel and other staff to ensure compliance with best practices, biosafety protocols, and quality assurance standards.Coordinating with MIS developers to ensure optimal performance of MIS and timely resolution of any technical issues.Conducting regular quality assurance audits and ensuring proper documentation of all laboratory activities to comply with regulatory requirements.Liaising with the finance team to ensure accurate financial reporting and managing the invoicing process flow for laboratory services.Managing the biosafety program to ensure the safety and health of laboratory staff, patients, and the general public.Continuously reviewing and improving laboratory policies and procedures to ensure compliance with industry standards and best practices.

Managed workload and ensured Turn Around Time (TAT) and other benchmarks were met across all levels.Provided technical support and troubleshooting guidelines to staff.Managed Laboratory Management Information System (LMIS) configuration attributes for new branches, tests, normal ranges, and turnaround time.Implemented Quality Management System to ensure compliance with defined processes.Analyzed staff capabilities for maximum utilization and capacity building.Addressed complaints from clients/patients and responded to queries from the Social Media team.Analyzed consumption and forecasted for proactive resource management.Conducted monthly Cost of Sale analysis and maintained the cost-effectiveness of all diagnostic procedures.Managed human resources within the domain, including hiring, performance reviews, promotions, and disciplinary actions.Coordinated with Panels/Corporate clients for field sampling, testing services, and timely reporting.Coordinated with Finance for sales cash reconciliation and actualization of outstanding bills for panels.Conducted periodic market analysis of lab services being introduced over time.Conducted lab test price comparison for the revision of prices.Participated in top management meetings to provide inputs regarding future planning and improvements in the current operating systems of the department.Coordinated with Admin for new sites opening till completion of taking over of the sites.Coordinated with Admin for compliance with municipality-related regulatory affairs (trade license, department of labor, taxation, branding, etc.).

Section incharge of the Department of Pathology (Biochemistry Lab) Prepared and implemented IQC (Internal Quality Control) charts to ensure the accuracy and reliability of lab resultsDeveloped and documented Lab SOPs (Standard Operating Procedures) to ensure consistent quality and compliance with regulatory requirementsConducted technical team meetings to review processes and identify opportunities for continuous improvementConducted Training Need Assessment (TNA) analysis to identify areas for skill development and training programsManaged stock and inventory to ensure adequate supplies for lab testsPrepared monthly staff roster to ensure adequate coverage for lab tests and dutiesPerformed lab tests on automated analyzers and by manual procedures to generate accurate and reliable resultsCoordinated with LIMS (Laboratory Information Management System) team for updates and improvements to ensure the seamless and efficient functioning of the lab.

Conducted both internal and external quality assurance proceduresOversaw ISO certification and the Quality Management SystemConducted periodical internal quality auditsEvaluated and modified documents related to quality assuranceConducted seminars and lectures as part of Continual Medical EducationDeveloped training programs for new employees and provided refreshers for senior technical staffContributed to the development of medical literaturePrepared and modified Standard Operating Procedures (SOPs)Dealt with Proficiency Testing Process from the College of American Pathologists (CAP), USA.

Successfully established a new laboratory in Lahore, including coordinating logistics and installation of necessary instruments.Managed staffing for the satellite lab, including hiring, scheduling, and performance evaluations.Developed and implemented standard operating procedures (SOPs) for the satellite lab, ensuring consistent quality and adherence to industry standards.Coordinated with higher-level management to ensure smooth operations and efficient communication between the satellite lab and main headquarters.Executed laboratory tests and ensured accurate and timely reporting of results.Conducted quality assurance activities, including regular equipment maintenance, reagent preparation, and troubleshooting as needed.Demonstrated strong leadership and communication skills, fostering a positive and productive team environment.

Conducted routine and specialized laboratory tests in accordance with established procedures and protocolsEnsured quality assurance of laboratory results by implementing internal quality control measuresPrepared Standard Operating Procedures (SOPs) to ensure consistent quality and compliance with regulatory requirementsManaged staffing requirements by scheduling and assigning tasks to lab techniciansMaintained stock levels of laboratory supplies and reagents to ensure uninterrupted workflow and efficient laboratory operations.Coordinated with the Laboratory Management Information System (LMIS) team to ensure efficient management of laboratory data and timely reporting of results.

Conducted routine and specialized laboratory tests to support accurate patient diagnoses and treatment plans.Maintained high-quality standards by performing quality assurance procedures and developing standard operating procedures (SOPs) for laboratory operations.Prepared reagents and maintained adequate stock levels to support laboratory operations.Maintained laboratory equipment and ensured proper functioning through regular maintenance and troubleshooting.Managed inventory of laboratory supplies and reagents, ensuring adequate stock levels were maintained.Collaborated with other laboratory staff and healthcare professionals to ensure accurate and timely test results.Maintained accurate records and documentation of laboratory procedures and test results.