• driving to root cause of incidents and ensuring corrective actions are identified and implemented.• evaluating the current state of processes, identifying areas of improvements, and implementing those improvements • active participation in the internal communication team, writing articles for intranet pages• teaching Italian to a group of employees

• Responsible for the operational tasks of orders processing in the system, accurately and efficiently to achieve the fixed service level target • Deliver order to cash processes KPI’s • Be in touch with Italian Customer Service organisations, warehousing and distribution,• Review and solve tickets in Customer Relationship Management System• Ensure efficient customer service processes

• Maintaining the quality of services by regular workload monitoring,• Monitoring and escalating high priority incidents,• Handling escalations in a timely and effective manner,• Providing regular reports and documentation,• Dealing with the customer’s complaints in a professional manner,• Coordinating the implementation of new procedures and processes,• Supporting client’s data with the knowledge and utilization of ITSM, EARS, TSRM, CRM and INFRA• Preparing and… Show more • Maintaining the quality of services by regular workload monitoring,• Monitoring and escalating high priority incidents,• Handling escalations in a timely and effective manner,• Providing regular reports and documentation,• Dealing with the customer’s complaints in a professional manner,• Coordinating the implementation of new procedures and processes,• Supporting client’s data with the knowledge and utilization of ITSM, EARS, TSRM, CRM and INFRA• Preparing and leading trainings for team members,• Coordination of knowledge gathering Show less

• Acting as a single point of contact for phone calls and emails regarding IT issues/ queries in a multiclient/ multilingual environment,• Receiving, logging and managing calls in Italian/ English/ German and Polish languages via telephone and email• Troubleshooting IT related problems (network, MS Office, Windows issues)• Escalating unresolved calls to support teams,• Logging all calls in the logging systems (EARS, ITSM, INFRA)• Taking ownership of user problems, following… Show more • Acting as a single point of contact for phone calls and emails regarding IT issues/ queries in a multiclient/ multilingual environment,• Receiving, logging and managing calls in Italian/ English/ German and Polish languages via telephone and email• Troubleshooting IT related problems (network, MS Office, Windows issues)• Escalating unresolved calls to support teams,• Logging all calls in the logging systems (EARS, ITSM, INFRA)• Taking ownership of user problems, following up the status of problems on behalf of the user and communicating progress in a timely manner,• Maintaining a high degree of customer service for all support queries and adhering to all service management principles,• Providing basic in-house training for new-joiners,• Using Active Directory knowledge: creating user accounts, reset passwords, adding accesses • Screening applicants for Italian and English language skills and participating in job interviews Show less

• translating documents from English to Polish and from Polish to Englishmainly: certificates

• translating documents from English to Polish and from Polish to Englishmainly: medical and legal texts, certificates

• translating documents from English to Polish and from Polish to English mainly: medical and legal texts, certificates,• interpreting legal advice from English to Polish and from Polish to English,• managing office tasks,• customer service

• translating documents from English to Polish and from Polish to Englishmainly: technical documents

• managing office tasks,• guest service