Technical Support Specialist
CurrentProvision of professional service to all customers in delivering root cause analysis, while taking ownership and ensuring customer satisfaction.
Jul 2018 - Present
AeroLeads people directory · profile
Ian Garrick Email & Phone Number
Technical Support Specialist
at
My Alarm Center
1 work email found
@myalarmcenter.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Specialist
Location
Philadelphia, Pennsylvania, United States
Company size
Who is Ian Garrick? Overview
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Quick answer
Ian Garrick is listed as Technical Support Specialist at My Alarm Center, a with 146 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a work email signal at myalarmcenter.com and a matched LinkedIn profile for Ian Garrick.
Ian Garrick previously worked as Service Management Executive at Sungard Availability Services and Test Manager at Sungard Availability Services. Ian Garrick holds Bachelor Of Science (Bsc), Information Technology from University Of Technology, Jamaica.
Company email context
Email format at My Alarm Center
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{first}.{last}@myalarmcenter.com
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Profile bio
About Ian Garrick
A strong self-motivated, innovative, enthusiastic and positive proven IT Services leader with extensive successful experience in Information Technology. Drove technical integration and implementation projects, developing and implementing strategic initiatives. Proficient in achieving objectives in complex, high stress and challenging environments. Specializing in Business Continuity, Disaster Recovery, Networking Engineering, Project Management, Service Management, Strategic Planning and Implementation and Vendor Management.
Listed skills include Disaster Recovery, Business Continuity, Data Center, Business Analysis, and 10 others.
Current workplace
Ian Garrick's current company
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My Alarm Center
8 roles
Ian Garrick work experience
A career timeline built from the work history available for this profile.
Service Management Executive
Management of Managed Recovery Program (MRP) and Managed Services customers. Primary responsibilities include management of client contracted Services, consisting of critical infrastructure hardware used in the recovery of mission critical applications. Act as primary contact for all client subscribed services, ensuring availability of critical infrastructure at time of disaster. Additional responsibilities include, planning and facilitation of disaster recovery tests, including test management and post exercise activities. Recovery Life Cycle Management of subscribed hardware components, utilizing ITIL model ensuring all applicable components correspond with production.
Dec 2015 - Jan 2017
Test Manager
Management of complex Managed Recovery Program Tests, related workflow and resolution of incidents through interaction with all associated resources.
Feb 2015 - Dec 2015
Service Delivery Manager
Management of Managed Recovery Program (MRP) customers. Facilitating Recovery Life Cycle Management of their environments in preparation for DR Events or Disasters.Primary responsibilities include management of client contracted services consisting of critical infrastructure hardware used in the recovery of mission critical applications. Act as primary contact for all client subscribed services ensuring availability of critical infrastructure at time of disaster. Additional responsibilities include, planning and facilitation of disaster recovery tests, including test management and post exercise activities. Recovery Life Cycle Management of subscribed hardware components, utilizing ITIL model ensuring all applicable components correspond with production.
Apr 2013 - Feb 2015
Senior Resource Analyst
Collaborated with customers to ensure appropriately scheduled Disaster Recovery exercises. Led analytic revision of the associated Advanced Recovery, Managed and Recovery contracts to ensure availability of the best testing solutions.
May 2005 - Apr 2013
Network Engineer
Provision of layer 1-3 network support. This includes all levels of problem determination in an effort to provide resolution using various diagnostic of equipment and service provider resources.
Nov 2002 - May 2005
Data Technician
Allegiance Telecom Inc.
Testing and provisioning of T1s via 1631 Alcatel and Lucent DACS, in addition to trouble shooting T1 and T3 issues in association with Carriers.
Nov 2001 - Nov 2002
Telecommunications Engineer
Teligent Communications Inc.
Performance of preventative and corrective maintenance on NORTEL DMS 500 Switches, in addition to associated Multiplexers and supporting Network gear.
Aug 2000 - Nov 2001
Team & coworkers
Colleagues at My Alarm Center
Other employees you can reach at alert360.com. View company contacts for 146 employees →
JC
Johan Casillas
Colleague at My Alarm CenterUnited States
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HR
Haseeb Rai
Colleague at My Alarm CenterDubai, United Arab Emirates
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GL
Gregory Lewis
Colleague at My Alarm CenterSan Antonio, Texas Metropolitan Area, United States
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KJ
Keshaun Johnson
Colleague at My Alarm CenterCharlotte Metro, United States
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JS
Jared Shawn
Colleague at My Alarm CenterAustin, Texas Metropolitan Area, United States
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LR
Lance Reyes
Colleague at My Alarm CenterDallas-Fort Worth Metroplex, United States
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RC
Randy Collins
Colleague at My Alarm CenterTravis County, Texas, United States
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KS
Kiggundu Shamil
Colleague at My Alarm CenterDubai, United Arab Emirates
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RF
Roberto Font Rojas
Colleague at My Alarm CenterGreater Houston, United States
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BB
Bilal Brian
Colleague at My Alarm CenterDubai, United Arab Emirates
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Johan Casillas
Colleague at My Alarm CenterUnited States
View →
HR
Haseeb Rai
Colleague at My Alarm CenterDubai, United Arab Emirates
View →
GL
Gregory Lewis
Colleague at My Alarm CenterSan Antonio, Texas Metropolitan Area, United States
View →
KJ
Keshaun Johnson
Colleague at My Alarm CenterCharlotte Metro, United States
View →
JS
Jared Shawn
Colleague at My Alarm CenterAustin, Texas Metropolitan Area, United States
View →
LR
Lance Reyes
Colleague at My Alarm CenterDallas-Fort Worth Metroplex, United States
View →
RC
Randy Collins
Colleague at My Alarm CenterTravis County, Texas, United States
View →
KS
Kiggundu Shamil
Colleague at My Alarm CenterDubai, United Arab Emirates
View →
RF
Roberto Font Rojas
Colleague at My Alarm CenterGreater Houston, United States
View →
BB
Bilal Brian
Colleague at My Alarm CenterDubai, United Arab Emirates
View →
2 education records
Ian Garrick education
Bachelor Of Science (Bsc), Information Technology
Diploma, Management Studies
Jamaican Institute Of Management
FAQ
Frequently asked questions about Ian Garrick
Quick answers generated from the profile data available on this page.
What company does Ian Garrick work for?
Ian Garrick works for My Alarm Center.
What is Ian Garrick's role at My Alarm Center?
Ian Garrick is listed as Technical Support Specialist at My Alarm Center.
What is Ian Garrick's email address?
AeroLeads has found 1 work email signal at @myalarmcenter.com for Ian Garrick at My Alarm Center.
Where is Ian Garrick based?
Ian Garrick is based in Philadelphia, Pennsylvania, United States while working with My Alarm Center.
What companies has Ian Garrick worked for?
Ian Garrick has worked for My Alarm Center, Sungard Availability Services, Allegiance Telecom Inc., and Teligent Communications Inc..
Who are Ian Garrick's colleagues at My Alarm Center?
Ian Garrick's colleagues at My Alarm Center include Johan Casillas, Haseeb Rai, Gregory Lewis, Keshaun Johnson, and Jared Shawn.
How can I contact Ian Garrick?
You can use AeroLeads to view verified contact signals for Ian Garrick at My Alarm Center, including work email, phone, and LinkedIn data when available.
What schools did Ian Garrick attend?
Ian Garrick holds Bachelor Of Science (Bsc), Information Technology from University Of Technology, Jamaica.
What skills is Ian Garrick known for?
Ian Garrick is listed with skills including Disaster Recovery, Business Continuity, Data Center, Business Analysis, Requirements Analysis, Resource Management, Service Delivery, and Business Process.
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