Isaac Gatsios Email & Phone Number

St. Kilda, Victoria, Australia

Being based primarily at Base Backpackers St Kilda. I started as a Bar Duty Manager and worked my way through: Bar Duty Manager, Bar Manager, Assistant General Manager, General Manager and Crisis Support Worker (through COVID). Duties included:- Day-to-day reception, bar, HR and accounting duties- Hosted, organised and oversaw events and functions with a bar of up to 250 people- Was directly responsible for the full venue, all departments and their outcomes- Analysed P&L’s and budgets on weekly, monthly and yearly periods to ensure KPI's were met- Significantly reduced wages across two different properties during my tenure- Ensuring guest satisfaction was high from entrance to exit. Taking the Hostel World average from 7.9 when I arrived, up to 9.2 when COVID-19 hit.I also took on the reigns of General Manager of Base St Kilda from July 2019 - March 2020.In the beginning of the March 2020 when Nomads St Kilda lost all leadership staff due to the pandemic, I took on the role of General Manager of Nomads St Kilda until July 2020, where I facilitated the migration and merging of Nomads St Kilda into Base Backpackers St Kilda, to save on overheads and optimise our Melbourne offering in a time of grave uncertainty ahead of an eventual Administration. Where I returned to the role of Assistant General Manager until today.

Melbourne, Victoria, Australia

I was a Trivia Host and emcee for Funky Bunch, hosting to rooms upwards of 100+ people in both pub environments and corporate functions. Some venues and highlight functions include:- Essendon Football Club Sponsors Dinner at the MCG in the Richmond Olympic room- ME Bank at their head office in Melbourne Central Tower- Charles Sturt University in Albury NSW- La Trobe Uni Bendigo - Monash Biomed at Monash Caufield- The Shaw Davey Slum in Carlton- Rochester Hotel (The Rochey) in Fitzroy- The B.East in Brunswick

Melbourne, Australia

I have had several roles throughout my time within the company. I started off as an Experience Team Member where I was required to ensure that all customers were having an excellent experience, customer satisfaction was key. I then moved into a Customer Service based role after an injury stopped me from interacting on the floor, I quickly adapted and headed the Customer Service team, assisting in a part-time supervisory role. After my injury healed, I then immediately got promoted into a supervisor role of my original Experience Team, but also working in the Customer Service team. This allowed me to be the only supervisor in the venue that worked directly in both teams. After a short while, the rest of the company adopted this ideology and trained all supervisors so that they would follow my footsteps. My daily tasks include:Responsibilities:- Cash handling- Sales and KPI's- Customer satisfaction- People management and supervision- First point of call for all injuries- Employee training and managementAccomplishments/Accreditations:- ‘Most Valuable Revolutionary in the Experience Team’ 2013 (Employee of the year award)- Level 2 First Aid and CPR trained- Working with Children CheckI have also been involved in the creation process for internal training videos and acted as a brand ambassador. I also was on a hiring committee in several new intakes of staff. I worked across three sites including: Glen Iris, Blackburn (helped open the venue) and Essendon (helped open the venue)

Hungary

I worked across two different hostels in Budapest, one of which won 2016 best hostel of the year on Hostel World. My responsibilities included:- Accommodation Management- Government tax accounting- Event organisation- Front desk and general administration- Customer interaction and tour leadership- KPI's in the area of HostelWorld ratings, ensuring any negative experiences were met and dealt with swiftly before manifesting into a bad review

Munich Area, Germany

I worked in a financially responsible role, in which we had up to 2000 customers a day staying with us, where my daily tasks included:- Ensuring up to 8 tills and 8 EFTPOS terminals were counted, reconciled and accurate, based on the user's manual stock sheets, EFTPOS reciepts and the online system- Track and follow up on outstanding payments, some of which reached over 10,000 euros- Be responsible for all incoming and outgoing cash and card purchases from the festival. This included tracking over 5 company cards and a general float of over 2000 euros.- Keeping records of all invoices, inputting them into our local accounting system and comparing said system to XERO online accounting software which linked to the company bank accounts- Paying staff wages and commissions- Counting over 20000 euros cash 2-3 times a week and ensuring it's safe delivery in to the company's safeAfter the initial year in 2015, I helped improve on the system for the following year alongside the senior accountants

Melbourne, Australia

Lumi is an all encompassing digital media and branding agency. I work in many different facets of the business, depending on the clients needs. As the Business Manager, I ensure all accounts are followed up, budgets are put in place and followed, productions are organised to a timeline and ensure clients needs are met from idea conception to product finalisation. Having a particular interest in marketing, I deal with marketing and public image, anything from SEO and Adwords management to re-branding and social media management. I also work with clients on a creative level, through advertising and promotions in video, still and design mediums.I stopped due to moving overseas for just shy of two years

Melbourne, Australia

Deakin University Cheerleading Club is a Cheerleading club that competes at an international level. I was in charge of promoting the club to potential sponsors and to generate extra revenue. I created sponsorship packs and tailored marketing plans to individual businesses. I was also in charge of all social media management and web presence.- In my time we had worked with such companies as: Health.com.au, Anytime Fitness, BounceInc, Yurbudz, Festival Sunglasses, YMCA, as well as many smaller local businesses.- After taking over web presence I had increased the analytics tenfold from an inconsistent ~100 views and no engagement (weekly), to an average of 10k reach and close to 1000 unique people engaged on Facebook weekly.- I also created an Instagram account which received over 600 new followers in the first 8 months

Melbourne, Australia

Being the youngest employee to be promoted to Duty Manager at the store, through high school I began as a Cafe Attendant before quickly moving my way up to Duty Manager. I had to manage staff both older and younger than myself, as well as ensure sales targets were met.