Ioana Georgescu Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Princeton, NJ

• Consulting on organisation's strategy, managerial decisions and social media strategy
• Web design and implementation
• Copy editing
• Event and conference planning

Toronto, Canada Area

• Managing website overhaul to restructure from an exclusively B2B audience to incorporate B2C, enhancing website structure, customer experience & SEO.
• Managing ad campaigns for Google Ads & Amazon Ads.
• Working with the Development Team to successfully implement Advanced E-Commerce in Google Analytics.
• Securing branding for IP on Amazon Brand Registry.
• Establishing & maintaining product sales on Amazon.ca (FBA).

Toronto, Canada Area

• Designing UI/UX and data structures to optimize inventory management and order processing across all departments.
• Managing a team of 5 web developers to design, rebrand and successfully launch a new e-commerce site (BigCommerce) integrated with an ERP system (Bizowie) resulting in a 31% increase in online order volume.
• Managing a team of 4 to coordinate data cleanse and transfer of 9,159 customer records, 358 vendor records, 4,142 SKUs, 11,118 manual invoices and accompanying orders, 10,992 payment records, refunds, credit memos and.
• Developing and implementing nationwide Sales Program with trackable KPIs & ROI based on 52 territorial zones across 10 provinces, to satisfy multiple criteria including population density, sales trackability and.
• Working with the Marketing Team to improve SEO, establish and grow social media & email marketing campaigns.

Toronto, Canada Area

• Effectively managing the development of an EDI to seamlessly integrate an independent business model (Solution Wellness & Patient Express) into normalized order processing (Vitality Depot), for live order processing.
• Effectively initiating the transfer of mail server to G Suite for 31 accounts with 0 downtime and complete 10-year history transfer.
• Supervising a team of 3 to restructure internal office network and upgrade systems - server transition, hardware overhaul (server, network and workstations) and firewall implementation.
• Initiating the upgrade of internet systems for a 100% increase in speed, 186% decrease in cost with automated failover implementation between 2 separate lines.

Toronto, Canada Area

• Over a 2 day period, established a new comprehensive order processing procedure to sustain operations for a $4 million/year business when the website and ERP system was abruptly shut down.
• Trained customer service and shipping departments to process orders in a new system within a business day while reducing order turnaround time by 50%.
• Developing Excel macro to compile and search all invoice records and payments to facilitate Accounts Receivables. Reducing AR record management time by 80%.
• Developing Excel macro to extract and consolidate invoice records. Processing weekly to update accounts receivable records & to prepare for importing into new ERP system.

Toronto, Canada Area

• Within 2 weeks coordinated and brought up to date outstanding orders, manufacturing, payables and customer relations that were up to 6 months in arrears, to get operations back online.
• Spearheading a team of 3 to transition from incomplete manual record keeping into an online accounting system (Saasu). Managing the updating & reconciliation of over 2 years of records to successfully pass a financial.
• Establishing automated integration between eCommerce platform (Bigcommerce) & accounting system (Saasu) using first OneSaas then Zapier, to reduce accounting workload by 8 hours a week.
• Optimizing internal logistics to improve order fulfilment from 3-4 weeks to 1-2 business days through a 3rd party fulfilment company.
• Building relationships with existing B2B customers to increase order volume by over 500% over the previous quarter.
• Working with the Development Team to design and launch a new website.

• Editing and formatting written posts and graphics
• Recruiting writers
• Increasing readership
• Monitoring web content

Toronto, Canada Area

• Improved product marketability and profitability by researching, identifying, and capitalising on market opportunities, improving product packaging, and coordinating new product development.
• Managed stakeholders expectations, freezing requirements, established timelines and monitored execution with clearly defined milestones resulting in the publication of a new website & e-commerce platform.
• Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans, resolving problems.
• Maintained social media presence for 2 companies (B2B & B2C) & 2 brands on Facebook, Twitter & G+
• Developed online content for B2C websites
• Designed graphics (Adobe Photoshop & Illustrator) to accompany website content & social media postings

• Developing rules and procedures that were implemented to improve services
• Providing excellent customer service
• Communicating rules and procedures to patrons
• Using critical thinking to optimize routes dynamically
• Working independently and as part of a team to serve patrons efficiently

University Of Waterloo

• Identifying and inventorying faunal bones and comparative collection (primarily caribou)
• Identifying problems in the database
• Providing proposals to improve processes and making practical changes

University Of Waterloo

• Monitoring and supervising students as they complete their exams
• Preventing cheating and academic misconduct

Toronto, Canada Area

• Traffic Dispatcher for the City of Toronto
• Composing an instruction manual outlining the details of the position and proper procedures
• Conducting training for the traffic dispatcher position
• Developing a program to analyse trends in traffic data using Microsoft Excel
• Assisting clients with required repairs and inquiries

Toronto, Canada Area

• Writing and revising solution manuals and answer keys for text books, primarily science and mathematics
• Completing quality assessment of computerized, interactive college-level mathematics lessons

Woodbridge, Ontario

• Analyzing incoming raw test data to model accurate metro track information
• Consolidating data in a clear fashion resulting in efficient communication of project data
• Developing a program using Visual Basic to streamline data input and analysis to automate the database

Bachelor Of Arts (B.A.), Anthropology

Bachelor Of Arts (B.A.), Classical And Ancient Studies