Delivering top-tier IT Services with a welcoming smile to the Governor and his extensive staff, spanning 3 buildings, 5 floors, and a workforce of over 200 dedicated professionals as an IT Support Software Specialist III. Along with the PC side, Delivering high-quality audio and visual setups to amplify the Governor's message nationwide. To manage the work, utilizing ServiceNow as a ticketing platform.Prior to that, I was recently an IT Manager for Jewett Automation. Managing the Firewall, Servers, Domain Controller, Alarm System, Telephone System, Camera System and Website while working to develop and implement Epicor ERP/CRM and updating our Server Hardware, backup system and overall network environment. I also over see the spam filter, either deleting or allowing emails to pass though that might have been caught in the spam filter and work with my coworkers to correct any issues on their systems that may arise and also prepare new systems for new employees and system replacements and recording and editing videos for our Youtube site.At Velocity Micro, I learned and personally completed the lengthy WHQL process for Vista. Working with Microsoft on OCUR and Media Center TV Pack, having Velocity Micro be a "First to Market" company. For both WHQLing and OCUR achievements, received praises from Microsoft for completing this task in less time than entire departments at other companies. Created OEM activation method for Windows 7, Vista, and XP for Velocity Micro again being praised by Microsoft for the short amount of time involved.Early in my career at Alienware, developed a script taking quality assurance and integration from 2 hours down to 30 minutes or less. Automating the drivers and software installation to automating the benchmark and testing procedures towards the end. I developed better methods of testing and was asked if my utilities and scripts could be integrated to what was later known as Alienfactory (integration utility). To ease the recovery process for customers, I created the Drivers CD. An HTML menu based CD explaining to customers what they are installing, providing the customer with a better experience and satisfaction.Specialties: Certified and skilled with over ten years experience in the technology field. Background includes system integration, sales, project and people management, on or offsite diagnostics and repair, Windows and Linux, MS Office Suites, implementation of new technologies for PC's and Android tablet's as well as customer/technical support and sales of said products.