Rita Iglesias Email and Phone Number

Routing procurement contractsAssisting the sourcing team with their Direct Selects and Rotations in regard to new contractsProcessing and updating SAP system with new certificates of insurance

-Keep a running list of projects with competing timelines, follow up dates, and due dates. -Approve all branding opportunities for 3rd party vendors-Communicate inventory updates to all vendors-Manage Charity program aligning all required forms including W9 for all stores ensuring timely payment of ACH or check-Evaluate client settlement hold impacting payment -Coordinate materials on updated processes and promotions for guest call center in Texas

-Strategically changed the process from monthly to weekly reconciliation to successfully avoid errors-Processed payments daily for 20 - 40 orders -Accurately review all orders-Create invoices for 3rd party vendors ensuring appropriate discounts applied according to contracts-Resolve order issues from incorrect or missing shipments with fulfillment center -Follow-up with accounting to ensure timely payment confirmation

Assisted in the purchase of their sale equipment, providing information on warrantyAssist with financing of POS equipment and ensure client received timely communication throughout processLead all escalations coaching team on how to hit all criteria on all customer services calls averaging 80 calls per day Provided white glove service to clients ensuring they did not need to reach out to other departments

-Managing Spanish and English upsell calls-Bill inquiries and account details-Payment arrangements -providing solutions with new products -selling enough to make a monthly quota

-the contract was for Tricare managing and fielding calls for medical claims, approvals, referrals, and consultations -since I was one of 2 bilingual representatives I handled their line for DUI classes, as well

-customer service calls averaging 130 per day-account management and maintenance -billing payment arrangements -handling escalations -noting every activity on the accounts I changed and set reminders for each individual follow-up -taking residential calls which included landline, internet, and tv services