Ignacio Caloca Corral Email & Phone Number

Temecula, Ca, Us

Temecula, Ca, Us

Center Valley, Pennsylvania, Us

• Installed and configured hardware and software components for the point of sale SkyTab system.• Conducted client training sessions on how to use the system.

San Diego, Ca, Us

-Handle escalated technical issues through our ticket system software.-Provide advanced troubleshooting for software, hardware and basic network related problems through the phone and using remote tools.

El Cajon, California, Us

Provided Tier I/II help desk support to all casino departments, including a 100-room hotel, restaurants, bars, valet parking and gaming areas. Received troubleshooting and repair requests via the Service Pro ticket system.

Austin, Texas, Us

-Analyzed customer needs, configured the solution and installed and setup the product at the customer site. Ensured that the POS solution met all of the unique customer’s specifications and functions.-Provided onsite client training on the Simphony POS system. Ensured to answer operational and application questions during the implementation process and after "go-live".-Responsible for taking the client “live” on the system after everything was configured and everyone was trained. -Resolved any gaps in Product functionality (hardware and software) and escalated internally when needed. Followed up until the issue was solved always ensuring a smooth transition and positive user experience.

Atlanta, Georgia, Us

Executing field service assignments to support Retail POS projects with installations, maintenance, replacement of components and repairs for large customers such as Starbucks, Whole Foods and Walmart assuring continuity of operations with high levels of satisfaction.

Us

Engaged in Tier I/II support at the movie theatre, restaurant and bar with eight small theaters in the complex, and food service within the theatres. Joined the company when the complex opened, setting up all technology, including POS systems, printers, computers, televisions, and tablets for taking food/beverage orders.• Troubleshot network malfunctions, utilized and maintained the Vista Cinema POS system, and created all onboarding access for new users.

Valley Center, California, Us

Provided Tier I/II help desk support to all casino departments, including a 100-room hotel, restaurants, bars, valet parking and gaming areas. Received troubleshooting and repair requests via the Altiris ticket system.• Answered telephones in the IT area, traveled to user locations to discuss issues and perform repairs, or escalated problems to vendors or warranty companies for more in-depth requirements.• Set up computers for special events and promotions, providing testing before the actual events, and managed scheduling for TV programming within casino areas on a daily basis.• Processed all documentation for new team members, title changes and terminations.

Us

Worked in the contract role as a Tier I/II support technician while also working at the Sugar Factory. Supported an average of 150 users while serving in the administrative role to maintain active directory and Office 365. • Contracted to work at Southwest Key Programs through GTS Technology Solutions, an IT staffing agency, providing services at the shelter for illegal immigrants and their children, and existing without IT support for over two years.• Troubleshot and maintained all printers, computers, network issues and security cameras while completing basic networking tasks such as running cables.• Upgraded computers and sent items out for warranty repairs.• Completed a total inventory count of all technology and associated users, and managed all telephone warranties in addition to setting up new phone systems as needed.

La Jolla, California, Us

Delivered Tier I/II support at the movie theatre, restaurant and bar complex, working with an IT team to open a new facility and install all required technology prior to start-up.• Received repair requests via telephone, email, remotely and in-person.• Managed users and printers through active directory while monitoring POS software, Vista Cinema, to ensure functionality.• Performed updates on all servers and digital signage.

Engaged in troubleshooting and repair tasks in the contract role to provide Level I/II support to approximately 100 staff. Worked on printers and computers, set up email addresses for new staff, and installed telephones in various internal locations as necessary.• Provided training to end users on operating new software and equipment, managed the official web page to ensure all information was current, and troubleshot all-in-one business printers.• Received service requests in person, and via email and telephone.

Performed fulfillment tasks in a warehouse setting, obtaining storage location information from the merchandise database to assist in locating each item. Picked correct items from storage areas, using forklifts for large parcels, and transported to examination areas.

Richfield, Minnesota, Us

Greeted customers within the store and identified complaints and issues with computers before passing devices along to service technicians. Utilized sales skills to provide solutions to technology challenges.• Served as the first point of contact for customers, obtaining information and ensuring accuracy.• Assisted and trained guests and staff members regarding inquiries about store services and technology, performed basic software repairs and installations, and created service tickets utilizing an internal automated system.

Served as a Tier I/II support technician working within a ticket system to support over 1K staff at City Hall. Managed all submitted tickets for the troubleshooting and repair of hardware and software issues.• Supported staff working remotely to ensure minimal disruption.• Trained staff in utilizing Windows 8 as a new operating system installed on newly purchased computers.