Ignacio Escobar Email & Phone Number

Panama City, Panamá, Panama

Panamá, Panama

Panama City, Panamá, Panama

Directed 12 employees (nine staff and three managers) to manage rewards and payroll changes for employees in North America, Brazil, Mexico, and Panama. Monitored metrics, improvement initiatives, recruiting, performance, career development, and employee engagement to ensure operational excellence.Achievements:✰ Established a project team to prepare for launching Workday.✰ Increased the team service level agreement (SLA) from 86% to 99.67% in six months.✰ Increased the team’s efficiency by reducing the headcount and adjusting the team structure.✰ Improved the lifecycle and customer satisfaction of the U.S. employment verification and tuition assistance program by implementing Six Sigma Lean tools. ✰ Achieved a 93% favorable employee experience rating.✰ Improvement ideas increased 25% after training employees in CPS fundamentals: Eight Waste Analysis.✰ Fused the Total Rewards and payroll HRIS teams for C&B and payroll processes after company reorganized teams and functions.

Panama City, Panamá, Panama

Managed twelve employees. Onboarded 5K employees into the corporate HR systems and 20 into the Service Center. Achievements:✰ Named 2015 Best Supervisor of the Year.✰ Team named Best for 2015 due to exceptional results, customer service, and internal partnership; improved and sustained KPIs by streamlining organization and processes.

Panama City, Panamá, Panama

Supervised 23 employees. Administered the pension plans in Panama for 800+ retirees on Brazil. Planned the budget and approved check requests and purchasing.Achievements:✰ Created the team strategy in Panama to absorb subsidiary Solar processes and new customers within one year without increasing the headcount.✰ Exceeded and sustained KPI: 99% quality (1% higher than goal), increased accuracy and velocity 2% over goal, and increased employee satisfaction 5% higher than goal.✰ Named 2016 Best Supervisor of the Year.

Panama City, Panamá, Panama

Oversaw ten employees. Transitioned the payroll processes and teams from Brazil and Mexico to Panama. Managed the transportation needs and solutions assessment project for the Panama facility. Implemented eSocial Labor Governmental software in Panama for the Brazilian employees. Developed, implemented, and documented a Panama facility business continuity plan.Achievements:✰ Reduced transportation costs 94.3% after applying Six Sigma methods in deciding transportation options for more than 100 employees after the Panama office relocated.

Panama City, Panamá, Panama

Supervised 15 employees.Achievements:✰ Enhanced team performance 75% by coordinating engagement action plan. ✰ Improved communication and anticipated volume spikes for inquires related to HR policy changes by establishing partnership with compensation and benefits teams.✰ Improved metrics and internal processes related to compensation and benefits for vendors and retirees by using Six Sigma tools to identify opportunities and waste.✰ Enhanced regional employee engagement after improving company culture by planning electronic tracking process for HR innovation in Latin America region.✰ Expanded HR services and added new processes for Latin America team by leading onboarding project for partners in Chile, Peru, and Argentina.

Panama City, Panamá, Panama

Onboarded 10,000 employees from global mining organizations from the United States, Canada, Mexico, Chile, Peru, and Brazil throughout Six Sigma project. Integrated Bucyrus processes and employees into HRIS after takeover. Achievements:✰ Achieved record quality and velocity results: Sustained above 5.00 Six Sigma score more than 1.5 years.✰ Achieved 91% in growth and development, 85% in engagement, 94% in results accountability, 80% in inclusion, 92% in customer focus, 88% in quality, 88% in strategy and execution, 88% in leadership, 92% in CPS for EOS.✰ Increased facility engagement and company was awarded Best Place to Work Award for 2015, ranking #13 in Panama and #55 in Central America; Wellness Area program was assumed by headquarters.✰ Improved employee, candidate, and external callers experience by streamlining prompt content and branching system.

Panama City, Panamá, Panama

Customer Service Representative in telephone customer service, including collections, billing, sales, tech support, retention, and customer care. Achievements: ✰ Handled 75+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services. ✰ Received an average 85% customer satisfaction rating, 10% higher than company average. ✰ Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate. ✰ Remained courteous and calm, even during moments of customer dissatisfaction.

Panama City, Panamá, Panama

Mundo Marcial S.A.Retail Store ManagerCoordinated and oversee the day to day operations of the store including, store promotion, ordering, stocking, unloading truck, customer service, inventory management, sales, pricing, procurement, maintained the company's visual merchandise standards for the store, accounts receivables & Collections: Managed customer accounts receivables by ensuring all invoices are paid, following up on past due invoices and initiating collection efforts.Achievements: ✰ Effectively used marketing and merchandising skills to grow the business. increasing sales by 30%. ✰ Successfully applied negotiation and customer relation skills to effectively ensure collections of customer accounts receivables. Reducing average outstanding receivables by 60%. ✰ Utilized company resources to generate traffic to maintain customer contact and to build business base. Expanding sales to external customers as distributors.