Ignacio G. Email & Phone Number

California, United States

West Jefferson, Ohio, Us

Implementing and establishing Service Support Program. Establishing and performing regular maintenance, calibration, and troubleshooting procedures on liquid handlers, lab equipment, and integrated systems . Writing and performing verification and validation test protocols and reports including IQ/OQ/PQ. Performing Operator and Engineer training. Improving tools, reporting, and operational documents for tracking spare parts, service calls, and repair decision- makingAs Safety officer supported the facility wide, ensuring compliance with occupational health and safety (OHS) guidelines. Advising on safety measures and conducting risk assessments. Enforcing preventative measures. Promoting a safe workplace and providing training. Investigating incidents to improve overall safety

South San Francisco, California, Us

Working on cross functional teams to develop, transfer, and improve automated processes . Establishing and performing regular maintenance, calibration, and troubleshooting procedures on liquid handlers, lab equipment, and integrated systems . Writing and performing verification and validation test protocols and reports including IQ/OQ/PQ. Performing Operator and Engineer training. Improving tools, reporting, and operational documents for tracking spare parts, service calls, and repair decision- making

Waltham, Ma, Us

• Work with product managers to develop and update service procedures• Provide ongoing feedback on new released models and identifying troubleshooting trends • Perform onsite troubleshooting and repair of ThermoFisher instruments• Perform onsite Training for customers and provide additional phone support as needed

Forchheim, De

• Contributed to Software projects as a Systems Engineer, testing and assisting in the development of assay parameters. • Collaborated in a cross-functional team of Systems Engineers, biochemists, and software developers while authoring and editing supporting documentation for Verification and Validation activities. • Developed testing parameters for understanding complex samples and reagent types, • Identified and troubleshot problems arising from processes, consumables, reagents, or equipment failures

Venlo, Limburg, Nl

• Provided scientific expertise, applications support, and training to customers on Qiagen instruments through a variety of interfaces. This included in-person, phone and/or email communications. • Acted as a trusted expert to customers, increasing customer satisfaction and loyalty and contributing to the overall success of the business. • Worked in the field as a service engineer performing Preventative Maintenance and addressing service calls when client instrumentation was in need of repair.

• Participated in supporting and validating NGS and liquid handling instrumentation (Hamilton, Illumina) • Actively participated in the initial troubleshooting of all analytical (qPCR) and LHI instrumentation.• Worked in developing/validating new methods used in the development of a NGS based Assay test • Collaborated with internal stakeholders to facilitate the collection of requirements ensuring alignment of customer and business needs.

Forchheim, De

• Organized and presented training curriculum for both the Hamilton and Versant kPCR systems • Provided support and troubleshot for kPCR platform instrumentation while concurrently servicing and calibrating instruments to operate within specifications. • Validated new software version releases and made recommendations pre-release for implementation at customer sites.

Waltham, Ma, Us

• Contributed to the optimization of an integrated automated workflow used for forensic tests• Evaluated and investigated new DNA extraction kits used in automation specific platforms. • Developed and implemented process control samples for diagnosing sample failures or irregularities for manufacturing and supporting customer complaints.

Participated in the development of a qPCR based diagnostic test used in managing patient care of heart transplant recipients. Responsible for leading a microarray group utilizing Agilent's platform generating data for the discovery of discriminating assays. Worked with various departments and outside vendors to investigate and evaluate new technologies. Authored reports summarizing evaluations and specifying justifications to implement new technologies. Studied, proposed and implemented workflow improvements increasing overall efficiencies while maintaining manageable workloads within a diagnostic research environment

Waltham, Ma, Us

Using documented process in controlled laboratory conditions formulated reagents for the gene expression assays product line and AFLP Genotyping kits for commercial release. • Contributed in the investigation of product failures, new products, manufacturing transfers, and piloting of gene expression assays. • Actively took part in the discovery and elucidation of product irregularities in the manufacture of human identification kits