Ignacio Lacaba Herrera Email & Phone Number

Dublín, Dublín, Irlanda

Madrid, Comunidad De Madrid, España

• Support in client relationship and team management, as well as working with multi-disciplinary business and technical teams.• Relevant engagements:- Definition, update and monitoring of the Digital Transformation Strategy of an Organization, together with the specific Digitalization, AI and Digital Training Plans. Support in the definition of the specific cross-organizational projects that comprise the Strategy.• Lead, manage and coach senior and junior consultants, organizing their work plan and supervising that the deliverables comply with the expected quality standards.• Development of bids and proposals for different clients.• Support in the definition of value offerings and propositions within my company.

Madrid, Comunidad De Madrid, España

• Support in client relationship and team management, as well as working with multi-disciplinary business and technical teams.• Definition and execution of Business Consulting, Digital Transformation, Efficiency Improvement and Change Management projects incorporating Design Thinking, Customer Experience and BPMN process modelling methodologies.• Relevant engagements:- Support with a client technological renovation by analysing and redefining the main customer service processes within an entity, together with their IT solutions.- Definition of the main business operating model and processes (core service planning, forecast and management of personnel costs, budgeting, etc.) linked to the implementation of a new IT tool and the evolution of the existing ones.- Support to the functional definition and evolution of an IT tool.- Support to the technological renovation of a company by redefining its processes and IT systems.• Development of bids and proposals for different clients.• Lead, manage and coach trainees and junior consultants, organizing their work plan and supervising that the deliverables comply with the expected quality standards.

Madrid, Comunidad De Madrid, España

• Participation in the execution of different projects, highlighting:- Analysis and redesign of the procurement process of a company defining and establishing methodologies and transversal work models related to process improvement.- Modelling and characterization of the critical processes of the IT department of a client supported by the implementation of a new BPMN IT tool.- Analysis of the evolution of the personnel related costs, identifying possible causes of the deviations , as well as the definition of improvement measures for their correction and subsequent support for their implementation. - Definition and implementation of a new service delivery model, based on the identification and implementation of organizational, operational and technological improvements and solutions, with a participatory approach based on the user and employee experience of the service.- Design of a project management technical office (PMO), including the different areas that comprise it, its functions, the associated team and the monitoring KPIs for the service level agreement.- Analysis of the current state of the software maintenance request process and identification of areas of improvement.- Analysis of the current situation and evolution of the strategic and operational support processes, as well as their associated KPIs according to the Strategic Plan, as well as support in the definition of the strategic plan for the next fiscal year.• Support in the development of bids and proposals for different clients.• Lead, manage and coach trainees and junior consultants, organizing their work plan and supervising that the deliverables comply with the expected quality standards.

Madrid Y Alrededores, España

Grado En Administración Y Dirección De Empresas, Administación Y Dirección De Empresas Bilingüe

Curso Análisis Técnico, Trading Con Gráficos E Indicadores “On Line”

Diploma, Diploma En Competencias Comunicativas Y Estudios En Lenguas Extranjeras