• Create strong client relationships based on trust, dependability, and responsiveness.• Conduct in-depth client consultations to fully understand needs and uncover additional support opportunities.• Provide comprehensive, ongoing, and proactive support for all inquiries pertaining to the payroll system.• Utilize all available tools and resources to research, troubleshoot, and resolve client requests.• Build positive, constructive relationships with members of other functional areas and partner with them to successfully resolve client issues.• Acts as point of contact for all issues; works directly with the customer to analyze and document problems, recommend solutions, initiate corrective actions, follow up on problem resolutions and inform the customer of status.• Work independently to resolve issues and provide solutions, with guidance in only the most complex situations.• Provide mentorship and guidance to peers, particularly new associates.• Timeline management, issue tracking, and configuration execution.• Analyze clients current payroll set up. Review and monitor for compliance and system integration.• Provide work direction to IT developers for SAP updates related to payroll and benefits.• Provide QA approval to SAP Developer for production moves.• Preparation of internal and external reports and analysis.

Provided expert care and support to all Apple employees (U.S. and Latin America), applying exceptional analytical skills to determine the level of support required and working cross-functionally with subject matter experts and leadership to resolve unique challenges, and resolve critical issues.• First point of contact in the resolution, partnership, or routing of needs related to the employee support experience.• Provided personalized support and a centralized administration for employment-related programs.• Took ownership for creating an exceptional employee experience for all employees and positively impacts the company culture.• Recorded all employee inquiries and resolutions accurately and effectively in a customer relationship management system

• Recruitment of mostly oversea talent with a variety of skillsets in order to fulfill project requirements through platforms such as Fiverr, Upwork, LinkedIn. • Communicate Company’s culture efficiently in order to recruit talent that aligns with Welzen’s mission and vision. • Responsible for driving company’s culture and embed a collaborative mindset within the enterprise. • Compensations: Negotiate contractor’s rates in order to meet budgetary expectations for all projects. • Onboarding and offboarding at a fast-paced in order to meet the company’s projects expectations and maximize budget allocation. • Maintain relationships with former contractors in order to onboard them for future projects as needed • Act as a liaison between legal advisors and business partners to track option vesting within the company.

Served as subject matter expert with detail of benefit plans administered; including, but not limited to, health, dental, vision, life, and flexible spending, and supplemental plan offerings.• Assisted employees and HR leaders with questions related to benefit plans offered.• Answered associate questions and resolved issues as they relate to benefit plans and policies.• Directed employees to related vendor websites and internal tools and assist employees with their use.• Provided support to benefits team and site support for all benefit administration issues.• Support to enrollments and ensuring members are well educated on their benefits and resources available.• Provided cost analysis of benefit options. • Assisted with annual open enrollment process.

Responsible for applying best practices and processes to achieve annual objectives set by departments heads.• Responsible for conducting grievance negotiation discussions with local union production employees and union stewards to maintain a healthy environment for all the staff. • Provided consultation and support to managers on employee relations issues, company policies and employment law.• Created sourcing strategies and monitor all recruitment efforts.• Responsible for HR communications to all levels.• Accountable for year-end performance management process; providing guidance on writing of appraisals and goal setting. Focus on top performer development, high potential, and succession plans.• Provided compensation benchmarking analysis quarterly.• Accountable for payroll process confirmation and payment schedule.• Management of headcount and budget for payroll process.• Responsible for annual HR, People and HR vendors budgets. Also accountable for their quarterly reviews.• Responsible for solving and closing points of internal and external audits.• HR team management.

Responsible for leveraging HRIS (SAP) insights and reports to identify areas of improvement and reducing the payroll budget gap.• Accountable for the operation payroll process. (Biweekly, monthly and special)• Guarantee employee payments and benefits for staff and outsourcing personnel. • Management of Payroll payments.• Payroll team leader.• Responsible for planning the payroll Budget, benefits and tax submitting from salaries. • Accountable for Creating and updating HR main reports in order to take quick decisions aligned with the company objectives and needs.• Verify payroll accounting, validating the impact on the financial records vs. budget. • HR process administration.• Responsible for union payments and inspections. (Metallurgical, Metallurgical supervisors and traveling salesmen) • Accountable for payroll audits. • Regional Key user for payroll and compensation processes SAP SF (Success Factors).

Responsible for enhancements of HRIS, dramatically reducing payroll claims and issues.• Accountable for payroll process. Union (printing, gambling and gastronomy) and Non-Union.• Processing and analysis of novelties for the payroll settlement.• Hires and downsize processing. • Accountable for wages tax withholding.• Responsible for processing social contributions and labor online declarations. • Responsible for union payments.• Accountable for Short-Term Disability Insurance claims and follow up.• Responsible for wage garnishments administration. • Provide consultation and support to employee issues.• Responsible for planning the payroll Budget. • Verify payroll accounting, validating the impact on the financial records.• Responsible towards inspections and audits from government, unions and health insurance.• Labor relations referent within company.

• Retail and wholesale of wines, sparkling wines and spirits