Technical Service Engineer
Currento Managed, investigated, and resolved client complaints related to product composition and quality o Conducted tests to determine if product had defects o Provided written documentation to customers of explanation of test results o Oversaw the execution of utilizing a new chemical to prevent air deficiencies in fly asho Identified proper chemical doses by conducting research using concrete mixes o Direct supervision of two project employeeso Responsible for training plant employees about company procedures to determine the amount of mortar air o Prepared company presentations in English and Spanish to inform prospective clientso Responsible for testing and documenting how various carbon amounts affect product compositiono Lead quality assurance and monitoring efforts to evaluate fly ash quality o Managed all mix designs to be used for tests related to quality, research, and troubleshooting effortso Able to analyze and to synthesize data to manage variables that impact product quality o Competent in lab and machinery safety procedures o Stayed abreast on all standard operating procedures o Consistently followed ACI standards for all processes