- Member of the Processes and Change Management Global Banking & Markets department.- Periodic and formal review of current technology deployments, reviewing both methodological aspects and developments alignment with business objectives. - Participated in the whole process of the project: definition of corporate models and the analysis of operational flows, and managed and minimized the impact on the different units by changes in processes and / or technologies that they support.

- Member of the operations department for international private client department.- Participated in the implementation of the new platform system designed for the private client area.- Assist Private Banking officers with the developing of the new relationships to the Bank through new product development strategies.- Assisted in the training and coaching of senior officers, which included timely reviews of their work and constructive feedback. - Was member of various international teams and was required to perform in English.- Assist clients in the management of the bank'a tool, providing high quality service in accordance to the Bank standards.