Ignacio Peña Email & Phone Number

Montevideo, Uruguay

•Assigning, scheduling and managing groups of IT Technicians for a wide range of jobs ranging from low voltage cabling, PC software & hardware to networking.•Created and maintained several Excel spreadsheets for tracking of financial information, pending tickets andoutstanding issues.•Constant communication and troubleshooting of emerging issues from clients and providers.•Assisting and providing guidance & training for new employees.•Negotiation and finalization of new contracts with clients.

Montevideo, Uruguay

•Evaluated claims referred for medical management and made recommendations for follow-up, further investigation or documentation as necessary.•Kept extensive documentation through Excel for patient, claims and financial information for large amounts of data.•Worked in a team environment to split tasks and successfully reach goals.

Montevideo, Uruguay

Customer Service Agent (08/2012 - 09/2013)•Answering phone calls and emails for a multinational retailer, responding to customer questions and complaints inan efficient and timely manner.----------------------------------------------------------------------------------------------------------------Team Leader (09/2013 - 05/2016)•Trained and managed a team of customer service representatives, resulting in improved customer serviceperformance.•Attended meetings to deliberate and conceptualize on ideas to improve business practices.•Dealt with escalated issues from customer service representatives that required a different approach.