Ignacio Peña Email & Phone Number

Montevideo, Uruguay

• Assigning, scheduling and managing groups of IT Technicians for a wide range of jobs ranging from low voltage cabling, PC software & hardware to networking.
• Created and maintained several Excel spreadsheets for tracking of financial information, pending tickets andoutstanding issues.
• Constant communication and troubleshooting of emerging issues from clients and providers.
• Assisting and providing guidance & training for new employees.
• Negotiation and finalization of new contracts with clients.

Montevideo, Uruguay

• Evaluated claims referred for medical management and made recommendations for follow-up, further investigation or documentation as necessary.
• Kept extensive documentation through Excel for patient, claims and financial information for large amounts of data.
• Worked in a team environment to split tasks and successfully reach goals.

Montevideo, Uruguay

• Customer Service Agent (08/2012 - 09/2013)
• Answering phone calls and emails for a multinational retailer, responding to customer questions and complaints inan efficient and timely.
• Trained and managed a team of customer service representatives, resulting in improved customer serviceperformance.
• Attended meetings to deliberate and conceptualize on ideas to improve business practices.
• Dealt with escalated issues from customer service representatives that required a different approach.