Ignacio Rial Email & Phone Number

• Designed and developed efficient microservices using Spring Boot for scalable backend systems.• Conducted thorough unit, integration, and performance tests to ensure software functionality and reliability.• Implemented CI/CD processes using Jenkins pipelines and Ansible playbooks, deploying applications in GCP.• Managed a reverse proxy for internal service communication, enabling load balancing, throttling, and circuit breakers.

Montevideo

• Served as the 3rd level point of escalation and acted as a tactical and strategic collaborator within the team.• Provided crucial support for high-visibility projects and critical issues, serving as a pivotal link between them when necessary.• Analyzed the team's performance on resolution and backlog Key Performance Indicators (KPIs) to drive improvements.• Engaged in multiple interactions with customers on specific projects, including face-to-face cutover events, major upgrades, and training sessions.

Uruguay

• Oversaw team performance and solutions, identifying trends, and taking actions to mitigate and correct issues.• Coached, developed, and mentored team members to promote skills exploration and career growth.• Provided support for multiple airlines on the SabreSonic suite, handling bridge calls and multitasking.• Owner of escalations and prioritization processes of multiple products.

Uruguay

• Research and validation of application, back-end or technical issues to aid customers in understanding product functionality and outputs. • Work collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues.• Contribute to the development of Product Analysts by assisting them with their daily work (mentoring).