Ignacio Riboldi Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders.Collaboration with key stakeholders for training and ramp up of reps to cover all skillsets.Flagging and managing changes in the team’s workload capacity according to resourcing time off and shrinkage.Maintaining and updating time off trackers, schedule forecasting for weekends and public holidays in line with Market needs and client expectations.Work in conjunction with Operations to ensure delivery and work on an action plan for delivery where there are concerns.Collaboration with counterparts for full coverage of service delivery expectations.Regular syncs with Team Leaders to review Queue performance and formulate action plans for team improvements and maintenance.Enforce real time adherence in all Work Types and Markets within the scope of operation.Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs.Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance and completion.Follow up on any tasks/bugs that affect productivity/queues.

County Dublin, Ireland

Preparing alcoholic or non-alcoholic beverages.Ensuring the bar is adequately stocked at all times.Maintain a clean working environment by getting rid of rubbish,cleaning tables, and washing utensils, glasses, and otherequipment.Interacting with customers, taking orders and serving snacks anddrinks.Assessing bar customer ’s needs and preferences and makingrecommendations.Stay guest focused and nurture an excellent guest experience.

County Dublin, Ireland

Provide exceptional support to bartenders by restockingsupplies, preparing garnishes, and maintaining cleanliness of thebar areaEnsure efficient operations during high-volume periods,contributing to overall customer satisfaction and retention

Dublin, County Dublin, Ireland

•Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders•Enforce real time adherence in all Work Types and Markets within the scope of operation•Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs•Constant interaction with Accenture stakeholder, reporting site performance including but not limited to staffing compliance, skilling status, and outages•Provide visibility and reporting capabilities of main SLAs and KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion•Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws•Appropriate distribution of programmed shrinkage activity codes to help ensure the accuracy of projections related to productive staffing commitment•Develop and maintain a scheduling matrix for each specific site and region adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks•Recognize and communicate challenges and areas of improvement during, and after scheduling cycles providing solutions to meet staffing expectations at interval level

Dublin, County Dublin, Ireland

•Investigate and resolve issues regarding content that is reported.•Respond to user inqueries high quality, speed, empathy and accuracy.•Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures.•Keep all the KPIs over expected numbers.•Prepare and give shadowings to new joiners.•Maintain quality in all corresponding queues in both English and Spanish Language.•Provide support to colleagues who need help in both language and content analysis.

Buenos Aires, Argentina

Oil and gas company• Preparation and control of account reports.• Preparation of daily activities calendar.• Direct contact from PRA for assistance and / or help with special activities.• Direct contact by the client for the request of special orders.• Service requests response, control, and supervision.• Preparation of control reports prior to important monthly processes.• Bank reconciliation.• Analysis and control of processes in the gas and oil sector.• Training and supervision of analysts in India and Argentina.• Calculation and payments of USA Tax.• Analysis and preparation of manual journal entries.• Write off.• Divestments.

Buenos Aires, Argentina

Oil and gas company.• Master data maintenance. • Service requests analysis.• Analysis of special process in the oil and gas sector (Escheat).• Creation of different macros (Visual Basic for Application)• Training of New Argentine analysts.• Preparation of reports.

Buenos Aires, Ciudad Autónoma De Buenos Aires, Argentina

• Calculation and presentation of Argentina taxes.• Preparation of accounting balance and meetings with clients. • Management and control of sensitive documentation. • Claims and meetings with the Federal Administration of Public Revenue (AFIP).• Upload of different types of vouchers to the system (Invoices, Receipts, Remittances, etc.)

Grand Bourg, Buenos Aires, Argentina

• Management and control of sensitive documentation. • Meetings with parents of students.• Meetings with students.• Control over student behavior• Preparation of report card