Ignacio Rodriguez Aragon Email & Phone Number

Ecatepec De Morelos, México, Mexico

The role of a knowledge architect involves defining knowledge processes and discerning the essential requirements for creating, capturing, organizing, accessing, and effectively utilizing knowledge assets.* Identifying, organizing, and facilitating access to diverse and dispersed digital information.* Ensuring seamless availability of relevant knowledge resources.* Recognizing the team’s needs and establishing robust processes that integrate both human expertise and technology.* Creating frameworks that optimize knowledge flow within the organization.* Leading knowledge audits to continually assess and refine the specific knowledge needs of customer experience (CX) representatives.* Aligning knowledge resources with evolving business requirements.* Overseeing the internal knowledge repository.* Curating, updating, and maintaining a valuable knowledge repository accessible to the team.* Excelling in large-scale problem-solving that directly impacts hundreds of product users and CX agents.* Leveraging knowledge assets to address complex challenges effectively.* Becoming the go-to expert for SaaS product support, events, marketing, and business processes.* Providing authoritative guidance to colleagues and stakeholders.* Addressing technical concerns, evaluating ideas, and incorporating valuable suggestions from the team.In summary, the knowledge architect plays a pivotal role in optimizing knowledge utilization, enhancing organizational efficiency, and fostering continuous improvement.SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally. Discover more at SHRM.org.

Ecatepec De Morelos, México, Mexico

· Answer incoming Customer Service calls, emails, and chats from members and non-members· Actively contribute to problem-solving of complex customer issues· Engage and assist in internal process design and optimization· Act as the customer representative in problem and incident resolution· Work on initiatives with customers to increase not only satisfaction but loyalty· Identify customer needs and take proactive steps to maintain positive experiences.· Handle inbound calls, emails, and chats from members and non-members, as well as internal clients with special situations and escalations.SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally. Discover more at SHRM.org.

Ecatepec De Morelos, México, México

· Answer incoming Customer Service calls, emails, and chats from members and non-members· Actively contribute to problem-solving of complex customer issues· Engage and assist in internal process design and optimization· Act as the customer representative in problem and incident resolution· Work on initiatives with customers to increase not only satisfaction but loyalty· Identify customer needs and take proactive steps to maintain positive experiences.SHRM, the Society for Human Resource Management, creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is the foremost expert, convener and thought leader on issues impacting today’s evolving workplaces. With 300,000+ HR and business executive members in 165 counties, SHRM impacts the lives of more than 115 million workers and families globally.

Tlalnepantla De Baz, México, México

Answer incoming telephone calls from USA customers with cellphone, and wireless services. Identify issues and trends to generate 1st level tickets. Sales and plans upgrades.

Ciudad De México Y Alrededores, México

Answer incoming telephone calls from USA customers with SAT TV, cellphone, landline, and internet services. Identify issues and trends to generate 1st level tickets.

Ciudad De México Y Alrededores, México

Lead and manage the ground operations: passenger ticketing and check-in, baggage service, passenger boarding and deboarding. Ensure the flight left on time and operation would run according to safety and security programs required by the airline. Manage station budget including supplies and other related expenses. Airline liaison with airport authorities and service providers.

Ciudad De México Y Alrededores, México

Passenger check-in, baggage service, boarding and deboarding.

Ciudad De México Y Alrededores, México

Bank procedures (Balance sheets, paysheet, national and international wiretransfers) data analysis and capture on Bank Sabadell system (Languages: Spanish, English, French, Italian, German and Catalan). Land properties appraisal search, analysis and mailing.

Distrito Federal, México

Answer phone calls, develop and maintain filing system, generate reports to either internal and external authorities.

Distrito Federal, México

Answer incoming calls from delinquent customers, to negotiate and collect payment and settle accounts.

Distrito Federal, México

Initiating calls with delinquent customers by phone, to collect payment and settle accounts.

Distrito Federal, México

Initiating calls with delinquent customers by phone, to collect payment and settle accounts.

Licenciatura En Curso, Law, En Curso

Not Completed, Management