Ignacio Rodriguez Email & Phone Number

Heredia, Cr

Heredia, Costa Rica

Calle Blancos, San José, Costa Rica

Successfully audited and shadowed fellow peers’ cases, delivering an improvement in overall metrics, focusing on their communication skills and their soft skills.Handling of escalated cases with an extended wait-time, providing a successful resolution to selling partners and focusing on regaining their trust in Amazon Support.Management of difficult situations which frontline SPS associates could not resolve with usual means by following processes outside of the box, providing innovative solutions.Communications with tough customers, providing de escalation techniques successfully, achieving a precise and accurate resolution to their issues, solidifying confidence and trust.Thorough troubleshooting of issues and processes, resulting in a betterment of workflows and standard procedures in order to assist Amazon in being the most Customer Obsessed company in the world.Responsible for the planning of several team in-person activities in order to improve engagement and job satisfaction.

Budget managing and distribution across different sections of the organization, maintaining all stakeholders satisfied and motivated.Active participation in organization of events and managing logistics by contacting relevant POCs in the efforts to improve engagement in site-wide activities.Development of communication and administrative skills by actively participating in event planning and coordination of human resources.Handling of development strategies in the organization, streamlining resource petition processes for projects, as well as improvement of worldwide communications inside the organization.Scheduling and coordination of worldwide activities, involving multiple stakeholders across the globe.

Responsible for high quality phone and email contacts with our Seller Partners to guarantee a solution for their queries, ensuring a better engagement between them and Seller Support.Act as our supervisor’s POC when he was busy delivering trainings, acting as a second in command and as an intermediary between my peers and supervisor.Responsible for the rollout of a guideline document to streamline SPS contacts, with all the tools and processes the department uses as a measure to set guidelines and process manuals with a focus in accessibility.

Bachillerato, Public Relations, Advertising, And Applied Communication

Bachillerato, Public Relations, Advertising, And Applied Communication

Bachelor Of Arts - Ba, Music, Incompleto

Tecnicatura, Música, Énfasis En La Interpretación Del Bajo Eléctrico

Activities and Societies: Big Band Senior de la Escuela de Música Sinfónica de Pérez Zeledón Banda Sinfónica Intermedia de la Escuela de.