Ignacio Tomás Pardo Email & Phone Number

New York, United States

San Jose, California, United States

⦁ Talent Acquisition Lead for different AI and localization projects, strategizing to determine staffing needs and developing hiring plans.

San Jose, California, United States

Working 100% in English (Spoken and written).⦁ Onboard freelancers and agencies for AI projects, acting as their first point of contact. Guide them through the process and ensure they have a clear understanding of their responsibilities and expectations.⦁ Daily meetings with my team and other departments of the company.⦁ Conduct interviews with potential freelancers and agencies and schedule interviews for superiors.⦁ Vendor management.⦁ Maintain an up-to-date freelancer and agency database, tracking availability, skills, and performance.⦁ Collaborate with other departments to ensure onboarding and hiring processes align with company policies.⦁ Continuously evaluate and improve the talent acquisition process to meet project demands.Tools: Jira, Slack, Confluence, XTRF, ClearCompany (Applicant Tracking System), Google Suite.

Cambridge, Massachusetts, United States

Working 100% in English (Spoken and written).⦁ Conduct Zoom interviews in English that spark curiosity and interest in influencers. ⦁ Customer service (help desk): Troubleshooting, reporting app problems and direct conversations with users. ⦁ Onboarding, engaging and managing users in the app. ⦁ Daily check-in with users through text messages and phone calls providing solutions and answering questions. ⦁ Identify profiles, research them and build relationships with influencers and content creators.Tools: Jira, Slack, Google Suite.

Argentina

⦁ Social media management (Content creator & responding to +80 messages per day).⦁ Relationship development.⦁ Conduct interviews for new store employees.⦁ Customer service.⦁ Sales.

Argentina

•Manage baristas during assigned shifts, including assigning tasks and monitoring performance.•Ensure adherence to quality, safety, and customer service standards and Starbucks policies and procedures.•Train and coach team members on Starbucks products, procedures, and customer service•Assist in inventory management and ordering of supplies, and maintain accurate cash handling procedures.•Resolve customer complaints professionally and promptly, escalating to higher management if needed.

Argentina

•Greet customers, take orders, and recommend menu items.•Prepare and serve drinks and food according to recipes and presentation standards.•Maintain a clean and organized work area, operate equipment, and restock supplies.•Provide excellent customer service and resolve complaints professionally and promptly.