President of ITESO MBA Graduate Association (2019-2020 period). Goal is to engage this Professional Community in Professional and Social Impact projects. This is a voluntary activity.

- My role was to deliver IT services to Enterprise Customers. Portfolio included Apps, Infrastructure and Network; as well as Account Management duties.- Services provided in a challenging Multi-Technology environment- Run Improvement projects and Software solutions, using Agile and DevOps methodologies.

- 2011 to 2017: IT Application Manager:Responsible of day-to-day operations and Service Level AgreementITIL processes: Incident Management, Change Management, Major Incident, Account ManagementImplementation of Lean Six Sigma methodology. We achieved relevant capacity gain and savingsSAP supportSoftware Release Management- 2008 to 2011: Latin America Site IT Manager:engagement with Country Leaders. Responsible to keep country operations Up and Running. Partnership with Corporate to deliver servicesAVAYA Call Center consolidation projectCountry support model redesign. Vendor development and transformation- 2000 to 2008: IT Infrastructure Manager for Mexico and Panama;responsible for Mexico and Panama onsite InfrastructureOpen HP Panama operationsBlack Belt certification project to reduce telecom costI got Most Valuable Player (MVP) recognition