Ignacio Villa Email & Phone Number

United States

Miami, Florida, US

• Responsible for leading the service delivery strategy, ensuring maximum operational efficiency and customer satisfaction.
• Implemented agile methodologies and Lean Management for continuous process improvement.
• Led the company’s expansion into international markets, increasing the global client portfolio by 40%.
• Coordinated cross-functional teams in complex digital transformation projects, achieving a 30% increase in project efficiency

Mumbai, Maharashtra, IN

I ensured timely delivery, high quality, and value generation by leading activities from presales to client management.I managed a team of over 400 people in Colombia, establishing an Onsite/Nearshore/Offshore Delivery model and coordinating teams in Colombia, Argentina, Uruguay, the United States, and India.I supervised teams working with top-tier clients.

Mumbai, Maharashtra, IN

• Responsible for the strategic relationship with Bancolombia, ensuring compliance with quality standards and client satisfaction.
• Managed billing and costs to achieve profitability and account growth goals.
• Defined and executed the delivery model, ensuring the implementation of the iQMS quality system and resolving any post-production issues.
• Supervised communication between TCS and Bancolombia stakeholders, aligning teams with client objectives.
• Implemented best practices that elevated the operation to a strategic partner level, monitoring quality indicators and optimizing resources for delivery operations.

Mumbai, Maharashtra, IN

• Monitored and reported on project status.
• Prepared project cost budgets and managed client billing.
• Approved project schedules, plans, and change management.
• Acted as the client liaison for tracking, verification, validation of project progress, and issue escalation.
• Promoted and monitored activities related to professional development, performance, and integration of team members.
• Created and led the project team by selecting individuals with the appropriate skills, coordinating with the HR team.

New York, NY, US

• Analyzed and developed IT systems to support various initiatives and projects within the organization.
• Collaborated with cross-functional teams to design and implement software solutions tailored to organizational needs.
• Ensured the successful integration of technology into UNDP's operational processes, optimizing workflows and enhancing efficiency.
• Provided technical support and training to internal teams, facilitating the adoption of new tools and technologies.

Philadelphia, Pennsylvania, US

• Led multiple large-scale IT projects, ensuring successful delivery within scope, time, and budget constraints.
• Managed project planning, risk assessment, and resource allocation to optimize project outcomes.
• Coordinated teams of developers, analysts, and stakeholders to implement software solutions that met complex business requirements.
• Enhanced project efficiency and client satisfaction through effective communication and strategic decision-making.

• Provided IT consultancy services, analyzing business requirements and implementing tailored software solutions.
• Advised on IT infrastructure improvements, ensuring alignment with business goals and enhancing system performance.
• Supported the development and integration of custom applications to optimize business operations.
• Trained staff on new technologies and best practices, promoting efficient technology adoption within the organization.

Analista De Sistemas

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