Ignacio Zerega Email & Phone Number

Madrid, Spain

𝑪𝒚𝒃𝒆𝒓𝒔𝒆𝒄𝒖𝒓𝒊𝒕𝒚 𝑴𝒂𝒕𝒖𝒓𝒊𝒕𝒚 𝑬𝒗𝒂𝒍𝒖𝒂𝒕𝒊𝒐𝒏: Actively involved in projects aimed at assessing and enhancing our clients' cybersecurity maturity, providing advanced technical knowledge and strategic recommendations.𝑺𝒆𝒄𝒖𝒓𝒊𝒕𝒚 𝑷𝒐𝒍𝒊𝒄𝒚 𝒂𝒏𝒅 𝑨𝒖𝒅𝒊𝒕 𝑫𝒆𝒇𝒊𝒏𝒊𝒕𝒊𝒐𝒏: Collaborate in the creation and adaptation of security policies and audits, focusing on compliance with regulations such as PCI DSS, ISO 27001, GDPR, and other relevant European standards.𝑪𝒚𝒃𝒆𝒓𝒔𝒆𝒄𝒖𝒓𝒊𝒕𝒚 𝑴𝒂𝒔𝒕𝒆𝒓 𝑷𝒍𝒂𝒏 𝑫𝒆𝒗𝒆𝒍𝒐𝒑𝒎𝒆𝒏𝒕: Engaged in the conception and execution of cybersecurity master plans, contributing to the strengthening of our clients' security infrastructure.𝑪𝒍𝒊𝒆𝒏𝒕 𝑰𝒏𝒕𝒆𝒓𝒂𝒄𝒕𝒊𝒐𝒏: Assist and actively participate in meetings with clients, strengthening relationships and ensuring effective communication to understand and meet their cybersecurity needs.𝑺𝒆𝒄𝒖𝒓𝒊𝒕𝒚 𝑻𝒆𝒔𝒕𝒊𝒏𝒈 𝒂𝒏𝒅 𝑨𝒖𝒅𝒊𝒕𝒊𝒏𝒈: Conduct thorough testing on systems to identify and address gaps in the development of security audits and regulatory compliance.𝑨𝒖𝒅𝒊𝒕 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 𝒂𝒏𝒅 𝑫𝒐𝒄𝒖𝒎𝒆𝒏𝒕𝒂𝒕𝒊𝒐𝒏 𝑹𝒆𝒗𝒊𝒆𝒘: Support in audit testing and detailed review of documentation and supports provided by the client, ensuring accuracy and data quality.𝑺𝒆𝒄𝒖𝒓𝒊𝒕𝒚 𝑷𝒓𝒐𝒕𝒐𝒄𝒐𝒍 𝑫𝒆𝒔𝒊𝒈𝒏: Actively collaborate in the design and implementation of security protocols, plans, and controls, aiming to reinforce our clients' security infrastructure.𝑨𝒖𝒅𝒊𝒕 𝑹𝒆𝒑𝒐𝒓𝒕 𝑷𝒓𝒆𝒑𝒂𝒓𝒂𝒕𝒊𝒐𝒏: Responsible for the periodic preparation and presentation of detailed reports on the status and results of security audits and regulatory compliance.

𝑷𝒂𝒕𝒄𝒉 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕: Ensuring timely and secure deployment of patches and updates across the enterprise environment to address vulnerabilities.𝑺𝒖𝒑𝒑𝒐𝒓𝒕𝒊𝒏𝒈 𝒕𝒉𝒆 𝑪𝒚𝒃𝒆𝒓 𝑰𝒏𝒕𝒆𝒍𝒍𝒊𝒈𝒆𝒏𝒄𝒆 𝑻𝒆𝒂𝒎: Collaborated with a cross-functional team of six cybersecurity professionals, assisting in threat assessment and incident response.𝑷𝒓𝒐𝒎𝒐𝒕𝒊𝒏𝒈 𝒂𝒏𝒅 𝑺𝒖𝒑𝒑𝒐𝒓𝒕𝒊𝒏𝒈 𝑰𝒏𝒕𝒆𝒍𝒍𝒊𝒈𝒆𝒏𝒄𝒆 𝑷𝒓𝒐𝒄𝒆𝒔𝒔𝒆𝒔: Assisted in the development of intelligence dashboards and reports that were presented to the executive team.𝑪𝒐𝒎𝒑𝒍𝒊𝒂𝒏𝒄𝒆 𝒂𝒏𝒅 𝑹𝒆𝒑𝒐𝒓𝒕𝒊𝒏𝒈: Maintained compliance with industry standards and regulatory requirements (e.g., ISO 27001, NIST, GDPR) by regularly assessing vulnerabilities and producing detailed reports for stakeholders and auditors.𝑻𝒓𝒂𝒊𝒏𝒊𝒏𝒈 𝒂𝒏𝒅 𝑨𝒘𝒂𝒓𝒆𝒏𝒆𝒔𝒔: Provided training and awareness programs for IT teams and end-users to educate them about the importance of vulnerability management and best practices for maintaining a secure environment

Illescas, Castilla-La Mancha, España

As QA and QC Manager at Amazon, I was instrumental in advancing quality assurance and inventory control strategies within the fulfillment center. My accomplishments included:• Team Leadership: Successfully led a team of 40+ associates, resulting in a 30% increase in operational efficiency.• Inventory Management: Implemented enhanced inventory control practices, reducing inventory discrepancies by 27% and achieving full SOX compliance.• Operational Excellence: Boosted inventory accuracy by 35% through regular quality and integrity checks, significantly enhancing overall operational productivity.• Forecasting & Planning: Utilized data-driven decision-making to streamline shift planning and forecasting, improving resource allocation efficiency by 20%.• Problem-Solving: Identified and rectified root causes of inventory deviations, decreasing inventory discrepancies by 27%.• Fulfilment Initiatives: Contributed to a 15% increase in fulfillment efficiency by actively participating in network-wide fulfillment and operations-focused quality initiatives.• Customer Satisfaction: Reduced customer complaints by 18% by analyzing process defect data and implementing corrective action plans.• Process Improvement: Drove process improvements that enhanced overall team productivity by 30%, while effectively scaling operations to match the company's rapid growth.• People Development: Through focused training and coaching, boosted team performance metrics by 30%, and reduced employee turnover by 15%.

Illescas, España

As a supportive role to the Area Manager, I was responsible for staffing and organizing a smooth workflow for all processes. My duties included facilitating communication between employees, supervisors, and other departments and fostering a motivated and competent team, focusing on professional knowledge, social behavior, engagement, reliability, workplace safety, and quality.Key Responsibilities and Achievements:• Successfully led and motivated a team of employees, enhancing their professional knowledge, social behavior, engagement, reliability, workplace safety, and quality. This resulted in an increase of overall team performance by 15%.• Constantly developed and improved the production process in cooperation with the supervisor, resulting in a 18% increase in operational efficiency and a 11% reduction in errors.• Implemented measurement methods to assess the quality and status of the stock, leading to a 5% improvement in stock accuracy.• Created statistical reports, providing data-driven insights that facilitated better decision making and improved operational efficiency by 8%.• Recognized and communicated improvement suggestions, which led to process enhancements that resulted in cost reductions of 12%.By continuously striving for process improvements and fostering a collaborative team environment, I was able to contribute to the overall efficiency and effectiveness of the operations.

Madrid Y Alrededores, España

As a Store Manager at Samsung, I was entrusted with coordinating store operations and maintaining open communication with other managers. During my tenure in this role, I achieved the following results:• Seamless Customer Interactions: Ensured the smooth functioning of customer interaction experiences, resulting in a 15% increase in positive customer feedback and enhanced customer satisfaction.• Efficient Department Scheduling: Strategically planned department schedules, ensuring adherence to timelines and improving staff efficiency by 20%.• Promoter Team Coordination: Coordinated and led the promoter team, fostering their training and development in sales techniques and customer service. This initiative resulted in a 15% increase in sales conversion rates.• Process Evaluation and Standard Compliance: Regularly evaluated internal processes to align with the standards set by Samsung and El Corte Inglés, leading to a 10% improvement in operational efficiency and adherence to quality standards.• Strategic Collaboration: Collaborated closely with other managers to synchronize operations, improving overall coordination and achieving a 15% reduction in stockouts.• Customer Service Enhancement: Implemented customer-centric initiatives, resulting in a 20% decrease in customer complaints and an increase in customer retention by 25%.• Staff Training and Feedback: Regularly provided feedback to the team, boosting their confidence and competence, and leading to a 20% increase in employee satisfaction and retention.

Madrid Y Alrededores, España

As a Real Estate Agent at Mivivienda.es, I was dedicated to guiding and assisting sellers and buyers in renting and purchasing properties at the right price and under the best conditions. During my time in this role, I achieved the following results:• Client-Centric Solutions: Determined clients' needs and financial capabilities to propose tailored solutions that suited their requirements. This approach resulted in a 20% increase in customer satisfaction and a higher rate of successful property transactions.• Effective Negotiation and Intermediation: Provided expert consultation to clients on market conditions, prices, mortgages, legal requirements, and related matters, resulting in a 15% increase in successful negotiations and closing deals.• Market Analysis and Property Valuation: Conducted comparative market analyses to accurately estimate property values, contributing to a 10% increase in the number of properties sold at fair market prices.• Streamlined Documentation and Paperwork: Ensured smooth transactions by preparing all necessary paperwork, including contracts, leases, deeds, and closing statements. This reduced processing time by 10%, leading to increased client satisfaction.Networking and Collaborations: Developed strong networks and collaborated with lawyers, mortgage lenders, and contractors, facilitating seamless property transactions and establishing valuable partnerships for future business opportunities.

Provincia De Córdoba, Argentina

As a Store Manager at Walmart, I was responsible for leading and overseeing store operations, coordinating with other department heads (receiving merchandise, visual merchandising, events, brand presence, etc.). During my tenure in this role, I achieved the following results:• Efficient Organization and Management: Implemented a new organizational structure in the store, resulting in a 15% improvement in operational efficiency. Coordinated with department heads to optimize workflows and reduce response times to customer demands.• Enhanced Training and Team Performance: Fostered training and development for the sales and logistics teams, improving sales techniques and customer service. This led to a 5% increase in average sales per employee and higher customer satisfaction.• Inventory Management and Profitability: Introduced a stock control and inventory management system, reducing losses from expired products by 30% and increasing inventory turnover by 10%, significantly improving store profitability.• Key Performance Indicator (KPI) Optimization: Defined and analyzed key performance indicators to evaluate store performance. Through constant measurement, we achieved a 5% increase in conversion rate and a 10% reduction in average checkout wait times, enhancing the overall customer experience.• Effective Communication and Regional Collaboration: Maintained continuous communication with the internal distribution center and reported directly to the regional coordinator. Through this collaboration, we achieved a 12% increase in sales compared to the previous year, surpassing the organization's set objectives.

Responsibilities included:• Responsible for attracting new customers, communicating and promoting the main benefits of the brand.• Develop different budget alternatives to accommodate customer needs and secure the sale.• Keeping track of sales in order to improve the customer experience and increase sales volume.Key achievements in this role:• During my tenure as an Account Executive, I successfully expanded the client base by 12% through effective prospecting and relationship-building efforts. I developed tailored budget solutions that resulted in a 15% increase in client satisfaction and improved sales conversion rates.• Furthermore, I implemented a robust follow-up system, leading to a 5% reduction in customer churn and ensuring long-term loyalty among clients. My dedication to understanding and meeting clients' needs played a significant role in achieving revenue growth of 3% during my time with Llanos Acero S.A.

Responsibilities included:Responsible for coordinating and supervising the personnel in charge of equipment maintenance and contacting sales points to ensure their satisfaction and loyalty. Other responsibilities included payment oversight, managing technicians' inventory, and negotiating with suppliers.Key achievements in this role:• Coordinated maintenance activities and ensured timely resolution of equipment issues, reducing downtime by 20% and increasing overall equipment efficiency by 15%.• Implemented a proactive system to track sales points, resulting in a 25% increase in customer retention and improved customer satisfaction scores.• Established a robust inventory management system that optimized stock levels and reduced costs due to excess inventory by 15%, while maintaining optimal product availability.• Developed and conducted training programs for the maintenance and sales support team, resulting in a 20% increase in team productivity and a more skilled workforce.• Played a pivotal role in identifying cost-effective alternatives for equipment maintenance and procurement, leading to an 8% reduction in annual operational expenses.

Cyber Security Bootcamp, Cyber Security

Activities and Societies: • 480 hours of hands-on training in Cybersecurity techniques. • Advanced mastery of OWASP Top 10. • Experience.

Systen Analyst, Information Technology