Drive operational excellence across diverse projects, ensuring seamless delivery for our clients. With a focus on people, processes, and customer satisfaction, main responsibilities include:Delivery:• Direct involvement in recruiting, identification of project and staffing needs. • Oversee project tracking, status updates, and resource allocation.• Billing and Operational Metrics: Monitor project financials and operational KPIs.Client and Account Management:• Identify and pursue cross-sell, up-sell and business development opportunities. • Identify, mitigate and address risks to sustain consistently high CSAT scores.• Develop SOWs, handle project billing and support invoicing. People Development & Management: • Responsible for an average of ~70 billable engineers and consultants• Foster growth and incentives through collaboration with cross-functional departments on development of career paths and training needs. • Lead performance review, provide constructive feedback and support to billable staff.• Collaboration with HR on ensuring team efficiency and well-being.Company and Business support: • Collaborate with cross-functional teams to implement and optimize company-wide processes and delivery practices.• Support HR, Admin and Finance, employee payroll, contractors and subcontracting partners management, invoicing, hiring and staffing. • Support Quality Management and ISO 9001 certification compliance and goals

Allocated as a Solutions Architect working for Kforce Inc. on their journey to migrating some of their solutions to the Azure cloud. As part of this engagement I travelled to Kforce's headquarters in Tampa, Florida to collaborate with their Enterprise Architect on the capture of requirements, design and architecture of their target solutions including working on PoCs for validating design and implementation options. Additionally I assisted 3XM Group with implementation and maintenance of .NET solutions for clients in the Logistics industry.

On top of prior responsibilities I became responsible for project management, team members and delivery. • Work along with the Director of Operations and the development team for establishing direction in which to proceed to keep up with latest technologic challenges to build marketable software maintaining high quality and delivering on-time to keep up with industry and client needs. • Responsible architecture, design and implementation of solutions including modernization of solutions and technologies. • Responsible for teaching, motivating and helping the team members into achieving the objectives on-time and within scope. • Responsible for guiding the team including ramping up new team members and supporting team and project delivery. • Monitoring and reporting progress to Director of Operations. Additional delivery and management responsibilities included: • Quality control and testing needs ensuring high quality solutions that meet client needs. • Defining, tracking and enhancing the development process. • Negotiation and prioritization of project objectives with different stakeholders including Director of operations, clients and third-party providers. • Planning and defining scope for solutions, projects and customer's requirements. • Developing schedules and reporting progress and deviations. • Activity planning, sequencing, prioritization including resource planning and task assignments. • Risk management and issue resolution. • Collaborating with vendors, clients, third party enterprises, consultants. • Providing advice as consultant on the management of projects.

Lead Engineer working for Breakaway Restaurant Solutions (BRS) across all their different solutions and modules (POS, Kiosk, Kitchen Display, Online Ordering and Web Services, Delivery management, Reporting solutions) supporting stores across the USA including clients like Pizza Plus, Toppers Pizza, Hungry Howie's among others. Worked directly with the Director of Operations and Product Owner on BRS and responsibilities included: • Capture, analysis and refinement of requirements for development of new solutions and features.• Design, architecture, implementation and maintenance of new & existing products. • Code modernization and rewrite from VB6 to .NET. • Integration and implementation of Credit Card payments functionality including integration with third-party credit card providers and gateways. • Modernization of solution to comply with PCI (PA-DSS) standards and led audit from PCI to remain within compliance. • Implementation and maintenance of hardware integrations including thermal printers, MSR card readers, etc. • Migration of source control ecosystem from Visual Source Safe to SVN and later on from SVN to GIT.• Automation of build processes, deploy packages, etc.• Post-implementation and production support collaborating with Director of Operations and Support team.• Standardization of development and build environments to facilitate ramp-up of new team members and increase productivity. • Support to dev and production web and DB servers, backup policies, deployments, server troubleshooting and optimization. Main technologies involved included web applications, web services, desktop applications implemented using a combination of: • C#.NET• VB.NET• ASP.NET• VB6• SQL Server & Reporting Services (SSRS)• Crystal Reports• DotNetNuke CMSAdditionally:• Supported recruiting efforts participating in interviewing candidates for Microsoft technologies.• Provided orientation to new developers to the company and assisted with ramp-up efforts.

• Identification of new business opportunities. • Capture, analysis and refinement of requirements.• Development of proposals. • Responsible for project delivery and management. • Solution design including the design of interfaces, construction of models and overall implementation (C#, ASP.NET, VB6 and SQL Server 2000-2008 data bases)• Design of testing plans, test suites, and design and execution of test cases including implementation of test result reports. • Responsible for deployment of solutions on client/production environments and post-implementation support and assistance to clients as well as maintenance of the solutions delivered.