Ignacio Ferré Email & Phone Number

Parets Del Vallès, Cataluña, España

- Lead, define and implement the strategy and operations of customer services: customer care (inquiries and complaint management), technical department help desk and telesales department.- Develop and execute strategies to maximize customer satisfaction and retention.- Define and manage the area's annual Budget- Define and monitor KPIs and team performance, both qualitative and quantitative.- Develop, implement and continuously improve customer service processes and procedures to drive operational efficiency.- Experience in developing automation and contact optimization projects with technology.- Promote a customer-centric culture, both within the team and throughout the organization, driving commitment to an exceptional customer experience- Create and lead cross-functional relationships between Operations, Transportation, Planning, Commercial, Marketing and other stakeholders.

Director of Integrated Management Systems (Quality, Occupational Health and Safety and Environment). 3 direct reports.- Lead the integrated management system policy (quality, occupational health and safety and environmental), ensuring compliance with the regulations applicable to the activity in the GDPs and GMPs environment.- Leading the certification processes of the different group companies in ISO 9001, 14001 and ISO 45001.- Define and manage the annual budget of the different areas.- Identify the applicable legislation in the fields of occupational risk prevention and environmental protection.- Define and monitor the KPIs of the different areas to ensure compliance with the objectives set.- Liaise with external bodies such as authorities, certification bodies and insurance companies.- Develop an environmental sustainability program- Manage the carbon footprint impact and promote measures to reduce it.- Define and manage the occupational health and safety model.- Lead and define the training program in EHS matters as well as promote a preventive and environmental culture in the organization.

- Implement the quality systems to comply with the ISO 9001 Standard, ensuring compliance with the regulations applicable to the activity (GDPs and GMPs).- Define improvements to the management system as well as implement the organization's quality policy.- Define and annually review the SWOT- Manage and coordinate with the certification bodies, ensuring the good performance of the audits.- Establish and follow up indicators and objectives.- Manage the annual audit plan and follow up the CAPA plan.

Terrassa

Terrassa, Cataluña, España

Terrassa, Cataluña, España

Mba, Master In Business Administration

Engineer, Chemical & Industrial

Postgraduate, Auditor Of Health & Safety Management Systems. Ohsas 18001

Master, Health And Safety Technical Expert - In Industrial Hygiene

Master, Health And Safety Technical Expert - In Ergonomics & Psyco-Sociology

Master, Health And Safety Technical Expert - In Safety

Master, Integrated Management System

Td2 Media Montaña

Guía de media y baja montaña y terreno nevado tipo nórdico. Formador en la iniciación y perfeccionamiento deportivo del montañismo..