McVal Group is an equity management company that oversees a diversity of industries such as: Information Technology, Web Development, Sales & Marketing, Retail.

Originally SolidifyWeb started as McVal Online Business Solutions now McVal Group which is the parent company. Started operations in October 2011 providing internet marketing to its clients.Today, SolidifyWeb is a premium design agency that focuses on quality, innovation, & speed. We utilize technology to bring results to grow our clients businesses. We pride ourselves in great work ethic, integrity, and end-results. Throughout the years SolidifyWeb has been able to create stunning, award winning designs in multiple verticals while allowing our clients to obtain an overall better web presence.Oversee Web and app Development, Technical Support and daily operations of overseas subcontractors from Chennai and Jaipur, India and Davao City, Philippines.Constant Client interaction in order to provide product satisfactionExperience with App development for iOS and Android, formulated plans layouts ready to pass it on to overseas subcontractors.Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.Established Web project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters; obtaining input from subject-matter experts; examining and recommending changes to current business practices; developing and writing proposals.Developed Web solution by formulating objectives; planning project life-cycle deliverables and resource availability and application.Accomplishes work requirements by orienting, training, assigning, scheduling, coaching clients; following production, productivity, quality, and customer-service standards; identifying work process improvements.

Implemented marketing plans for the chamber to assure a positive community image.Prepared the chamber budget and ensured all areas meet the budget.Developed and maintained a positive and helpful relationship with city and county governmental agencies; neighboring chambers and the state chamber.Develops goals and long range plans of the chamber.Recruited new chamber members.Implemented visitation programs to all chamber members to ensure membership retention.Presided at special events/openings.Managed the daily operation of the chamber.Served on designated committee(s) as Chamber resource.Worked closely with the Chairman of the LACC Utah to assure existing industry information is shared.

Demonstrated success in achieving assigned quota by %110Ranked Top performer on the project Greenfield, achieved 35% conversion through the whole season2 years of experience in Business to Business Sales in different projects (Accounts)Generated own leads for sales according to the project and quotaPromote & educate partners on program benefits and requirements Selling and increasing revenue on existing opportunitiesResponsible for handling administrative activities, general partner inquiries and program questions.

Provided technical support for the software TaxworksProvided remote desktop supportThrough tax procedures so through that I could identify problems with programming languages in the software.Scored 80% of calls where first call resolutionAssisted the customer in English and Spanish.

Provided effective customer service through inbound callsDetermining customer routing options according to gathered informationPrepared cases for the customer and billing information to route customer for technical support

Providing effective customer service through inbound callsDetermining customer routing options according to gathered informationPrepared cases for the customer and billing information to route customer for technical support

Performed inbound calls to resolve technical issuesResolved technical issues through helpdesk e-mail inboxRemote Desktop, Network AuthenticationSolved issues with Wireless Connectivity (Access Connections)Operated VPN administration through Server PortalManaged Active Directory administration through unlocking accountsCreated FTP (File Transfer Protocol) Accounts to ease users work