End to end support for Customer Service department, from project management to financial controlling, solutions development or workforce management.Focus on customer needs, kpi’s control and cost reduction.Experienced Project Manager (PMP certified) with positive mindset to improve continuously and to provide better service and quality to customers, trained to lead and develop a multidisciplinary team and focused on working by objectives. Specialties:-Project leadership-Strong customer focus-Contact Centre knowledge (Operations & Technology)-Business consulting/strategy.Leverage technical, business and financial knowledge to communicate effectively with client executives and their respective teams.Able to manage large project teams (internal teams or working with outsourcing companies) and known for high-quality deliverables that meet or exceed timeline and budgetary targets.