Engineer with extensive experience in the automotive industry, starting with an internship in the aftersales department at General Motors, and later working at Volvo Trucks and Buses as the Connected Services Manager, where I developed a new aftersales service from scratch, focused on vehicle maintenance. As a managing partner in my own business and in leadership roles at Decathlon Spain, I developed my leadership skills using an empathetic and data-driven approach. With a customer-centric philosophy and constant improvements in service quality, I stand out for being highly responsible, a quick learner, adaptable, and focused on process efficiency.
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GerenteDesguaces VinaròsMadrid, Es -
Store Operations ManagerDecathlon España Jan 2023 - PresentVinaròs, Comunidad Valenciana / Comunitat Valenciana, España● Resultados económicos: Forecast anual con revisión mensual, trabajo sobre indicadores clave y reducción de gastos operativos;● Imagen de tienda: Definición de planos comerciales, implantación del nuevo concepto Decathlon España y coordinación de la limpieza;● Facilitar el comercio: Organización diaria de la tienda y apoyo a los responsables de universo;● Seguridad: Planificación de mantenimientos, actualización de documentos legales, formaciones de seguridad y plan de evacuación. -
Líder De EquipoDecathlon España Oct 2021 - PresentVinaròs, Comunidad Valenciana / Comunitat Valenciana, España● Equipo: Elijo, movilizo y hago crecer a mi equipo (4 personas) a través de una actitud coach al servicio de nuestros proyectos locales al deporte.● Proyectos: Doy sentido y acompaño los proyectos que van a satisfacer a los deportistas a través de una relación de usuario/usuario.● Resultados económicos: Garantizo y desarrollo los resultados y los ratios económicos.● Formación: Promuevo la actualización de cada uno de mis colaboradores y la mía propia para estar siempre en adelanto. -
Board Of DirectorsJuves (Solidarity Youth) Jul 2016 - Dec 2022Decision making regarding the direction and projects to be carried out by the organization:• Scholarship program: 21 students currently in secondary school.• Dental care and dental prosthetics: 1500 patients attended and 60 prosthetics placed.• Focused psychotherapeutic treatment to manage gender violence issues: Construction of relationships based on tolerance, dignity and respect.• Safe water: 15 families benefited with LifeStraw water filters.• Relationship management and coordination with organizations in Chaco and different NGOs. -
Managing PartnerOveja Restobar Oct 2020 - Jul 2021Mercedes, Provincia De Buenos Aires, Argentina• Redesign of the brand image, aligning the product and services offer to it. • Optimization of stock and purchasing processes. Price negotiation with suppliers.• Management of financial health of the business 360 °. P&L increase by 9%.• Restructuring of roles and responsibilities within the team (11 people in charge).
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Head Of Connected ServicesVolvo Trucks Jan 2018 - Oct 2020Greater Buenos Aires, Argentina• Project Leader of a new After Sales service (Volvo MAS) currently in operation (25 service points, 38 clients and 700 vehicles), including conceptual definition, implementation plan and structural organization requirements.• Technical / commercial training in Connected Services: More than 60 clients and 23 service points in the dealer network. Implementation of training program for the network.• Increase in connected trucks by 180% and buses by 109%. 65% reduction in vehicle activation time on platforms.• Fuel Advisor: 156% increase in vehicles and 38% in customers within the Fuel Advice program; Personalized advisory work with 7 clients, managing to reduce fuel consumption by an average of 8%. -
Vssm - Aftersales InternGeneral Motors Mercosur Nov 2016 - Nov 2017Greater Buenos Aires, Argentina• Development of a new process to send parts to dealers: 2% reduction in the cost of shipping parts under warranty.• Processes standardization: 50% decrease in learning time for work tasks.• Reports and analysis of After Sales Services: With the analyzed data, Service Engineering reduced standard warranty labor times by 50%.• Launching and monitoring of Service Campaigns.
Ignacio Merlino Education Details
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Customer Experience Executive Program -
Mechanical Engineering -
Instituto Americano De MotoresTechnician In Integral Mechanics Of The Automobile
Frequently Asked Questions about Ignacio Merlino
What company does Ignacio Merlino work for?
Ignacio Merlino works for Desguaces Vinaròs
What is Ignacio Merlino's role at the current company?
Ignacio Merlino's current role is Gerente.
What schools did Ignacio Merlino attend?
Ignacio Merlino attended Universidad Del Cema, Facultad De Ingeniería Del Ejército, Instituto Americano De Motores.
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Ignacio Merlino
Uruguay
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