Ignacio Montemayor Email and Phone Number

Promoted to Director of Professional Services. Oversee teams of project engineers across the national footprint of the organization. Work with executive, project, and help desk department teams on organizational and professional service strategies. Develop and maintain metrics on team performance which are used to guide decision making. Develop new technical service offerings and solutions for our clients. Cultivate a motivative, professional, technical, and collaborative culture within the professional services department. Supervise quality of service delivery for all projects. Guide clients through decisions on IT strategies, environments, and workflows. Administer the day-to-day operations of the professional services department.

Promoted to Lead Sr. Project Engineer to oversee the Los Angeles project team during and post acquisition. I established onboarding and training materials for incoming engineers. Developed the methodologies, approach, and processes which are used by engineers to execute projects. Act as an technical escalation point for all project deployments. Established organizational standards, policies, tech stack for compliance (FINRA\SEC, NIST, CMMC, HIPAA). Mentor and develop project engineers to increase technical and project management proficiencies. Oversaw all projects to ensure quality of service is delivered to clients.

Promoted to Sr. Project Engineer to execute the highest caliber of technical projects, with a focus on architecting private and public cloud infrastructure. WAN architecture, deployment, and management for our clients with nationwide footprint. CAN architecture, deployment, and management for clients with a campus footprint. Planned and deployed network and server infrastructure upgrades ranging from legacy Wi-Fi platforms (Cisco, Juniper) to modernized platforms (Aerohive\Extreme, Ubiquiti, Meraki, Aruba) all the way to SAN modernization (Equalogic\Dell to Nimble\HPE). Deployed and maintained remote workplace systems for a variety of clients which include VDI, XenApp, and Terminal Servers.

Execute technical tasks in a project setting. Provide clear and concise updates to contacts throughout the project lifecycle. Meet with clients, team members, vendors, and project managers to define project scopes. Manage and track time to ensure projects are completed within budget. Deploy technology and execute tasks. Create internal and client facing documentation. Guide support engineers to successful solutions on escalated technical issues. Inform support engineers on industry best practices.

Provide onsite and remote consulting services to multiple clients. Maintain and deploy servers, workstations, routers, switches, access points. Administration of LAN networks including planning of infrastructure and hardware upgrades. Mitigating WAN costs by negotiating contracts with ISPs. Install and perform updates to application software. Analyze and evaluate cloud offerings. Educate clients on emerging technologies. Work with key decision makers on future IT plans. Respond quickly, efficiently, and effectively to solve technical issues. Provide clients and other teams with network documentation. Function in team and independent role to ensure tasks are completed and goals are met.

Promoted from desktop technician to Systems Engineer. Deployed and maintained servers while working closely with the desktop support team to ensure all troubleshooting escalations were resolved. Installed, updated, and migrated business applications. Performed monthly and quarterly maintenance on networks and servers. Created and presented project proposals to key decision makers. Trained desktop technicians in best practices to improve technical and troubleshooting skills. Monitored networks to ensure minimal amount of downtime.

Promoted from TSR to Project Coordinator. Communicated with internal teams and contractors to determine status of construction. Scheduled telephone room build outs with field representatives and ISPs. Obtained updates from ISP engineers regarding construction and scheduled installation of data and voice circuits. Provided technical support to field representatives installing POS and communications equipment. Provided status updates to customers and key stakeholders.• Planning and documenting of projects using MS suites, as well as, customer proprietary programs• Knowledge of retail network design (data, point-of-sale, voice)• Documenting and generating work breakdown structures, establishing and tracking project milestones

Provided technical support to customers, CCN employees, and field representatives. Assisted field representatives with technical support for PBX and Point-of-Sale (POS) equipment. Programmed POS equipment physically and remotely. Tracked defective hardware from time deemed defective to arrival at repair center. Coordinated dispatches for field technicians. Worked with onsite and corporate contacts to prepare scope of work agreements. Troubleshot, tracked, and resolved technical issues until resolved. • Troubleshooting and programming of Nortel VoIP, Toshiba, Panasonic, and Avaya key systems• Knowledge of CrossTrack, Remedy ticketing software