Corporate IT Management [ Elkhart, Indiana. USA & Puebla, Mexico ]. Support USA Corporate Office, Mexico Office and more than 2,000 Branches in USA. Manage and support the IT Support and Developer’s IT Teams. Azure/O365 Administrator, Deployments Manager, IT Project Manager.Project Achievements:• Implement IT Help Desk Support Software for all Corporate• Implement IT Procedures, Document Control and Configuration• IT Metrics Implementation - KPI• Improved IT Support Service Desk from 70% up to 98% of customer satisfaction.• Supported company stakeholders’ growth up to 200% without additional headcount.• Improved IT Infrastructure Installation timing on new Branches, from 21 to 3 days.• Cost reduction on new branches openings timing up to 50%

85% in Cost reduction on IT ServicesERP JDEdwards Implementation-Roll Out within SAT (Mexico IRS) requirementsSites/Data Centers BuildingVMware Servers and Network Infrastructure EDI DeploymentMigrate Email, Office 2010 to Office 365Kaizen/5SWebservices ImprovementSupervision and Leadership,Strategy and Execution for the Company Infrastructure and Critical Hosting Operations. Implement policies, procedures (SOPs), and standards for all IT Services.Team management focused on the following activities:Help Desk supportVMware hosts and clients, SAN/NASTier 1 Support for software apps and hardware interfacesServers backups/DRP developmentERP Support to sustain our business continuityPlan, direct, document and coordinate the design, installation, and connectivity of IT Services and network infrastructure. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software and IT services.Responsible for telephone, data center, security systems and all IT infrastructure.Top responsible for the AD administration: User accounts, permissions, and access rights.IT asset management, network inventory, life cycle and related documentation.Negotiate with vendors, outsourcers, and contractors to secure network products and services.Develop and document SOPs as well as continuous communication with our USA IT Team.Manage and ensure optimal operation of all network hardware, including routers, switches, APs, UPSs, and all IT Infrastructure by standardizing all software and hardware across our facilities.Manage and ensure the effectiveness of servers, firewalls, AV, intrusion detection, e-mail, print, and backup servers, and all the associated operating systems and software. Responsible for on-site and off-site data centers. Project Leader on JDE Implementation and Change Management.Control the IT budget management thru the IT Metrics.SLA's contracts with Suppliers.

Achievements:45,000 USD Savings in 2016 | 120,575.31 USD Savings in 2014 | Cost Savings up to $30,000 USD p/year from 2010 to 2013| Wairwave to Fiber Optic on Crossborder Link Upgrade | Network Infrastructure building at Automotive Plant and EMS Plant | Production Floor DB Development and Project Admin with up to 73% production process improvement | Voice and Data Infrastructure Design and Installation both plants | Improve IT resources up to 35% from 2010 to 2014 | IT Equipment Standardization | Plants interconnection project thru Fiber Optic | Redundant BackUp power supply | On Site Support to other CTS sites such as Moorpark,Ca. Nogales-Tucson, Cd. Juarez | CTS Corporate Conversion Project Team from Novell to Windows Servers | Network/Server Conversion Project at CTS Juarez | Migration WinXP to Win7 and Office 2003/07 to 2010 during 2012 | Electrical Circuits Isolated as Exclusive for the Server/Network Room | Fire Suppression System-Halotron Installed in both sites | Critical Alarm Systems for Power Outages, Air C. and R. Hum. | Site: Electrical grounding achieved | 20,000 copies saved p/yr. | Up to 95% of HelpDesk Resolution per day. VoIP project implemented by 2015| Network Fiber upgrade| Toyota and Chrysler Lines Transfer Canada-México.Continuous improvement:35% computers replaced 2014.Network Switches replacement Linksys to Cisco.AP replacement Linksys to Cisco Meraki.SOX - Users Control on LAN/WAN Network and Servers.Site Isolation and new CRAC System.Temp and Hum. control.Phone System Upgrade – From Analog to VoIP.PCs progressive update,5 yrs PCs replacement project.Internal/External Fiber Optic Installation.Cat5 wire upgrade to Cat6.Cost Reduction on Prints by optimizing Equipment.IT Policies and Procedures Revision,Design,Improvement and Administration.Plant Security/Surveillance IP Systems.Access Control for both PlantsI.T. Inventory Management.PM - Maintenance Sched. Computers and Servers | Clone Scheduling for Critical Computers

Install, configure and manage Data/Print Windows 2003/2008/2012 server.Exchange Server Management and Maintenance.SQL 2005 Server Management and Maintenance.Data Back Up Server Management and Maintenance.Manage Failures and Disasters Recovery Plan with IT Corporate and Vendors.Back-Up batteries- redundant infrastructure for servers.Active Directory to Manage User Accounts, Groups and Resources. Network infrastructure improved from old Cat5 to Cat6 and Fiber.Mexico – U.S.A. Voice-Data link ManagementCCTV Surveillance Cams / Secure Access Cards control Lead/implement and Management.Local PC Cloning Project has been implemented at CTS worldwide plants.SOX 404 – PRMS/Network/EMail access control.Zebra and Intermec Barcode Equipment support and configuration.HelpDesk - End Users Support.AS400 MRP SupportMcAfee Console Administrator.Network and Telecomm Systems Failover TestTelecomm Devices Admin/Control/Inventory.Lead new Software Analysis and Development based on user requirements.Reduce waste by optimizing resources up to 50%.

Technical Support - HelpDeskSoftware DevelopmentNetwork Administration - Novell ServerNetwork Administration - Windows ServerNetwork Infrastructure Design and AdministrationComputers MaintenanceWebpages Developer