Ignacio Silva Email and Phone Number
Technology Leader | Software Engineering Manager | Driving Strategic Innovation at Scale | AWS Solutions Architect, PMP & Scrum Master certified at
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Vacasa
Ignacio Silva's Location
Santiago, Santiago Metropolitan Region, Chile, Chile
Ignacio Silva's Contact Details
Ignacio Silva personal email
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About Ignacio Silva
I am a seasoned technology leader with over a decade of experience in software development, technical leadership, and team management. My expertise spans multiple programming languages, cloud infrastructures, and guiding large-scale, complex projects from concept to deployment. I’m passionate about empowering teams to deliver innovative, impactful solutions.Current Role: Director of Engineering at VacasaAs the Director of Engineering, I lead teams responsible for third-party integrations and oversee cloud infrastructure optimization on AWS. My role focuses on developing strategic roadmaps, ensuring code quality, and aligning business objectives with technical execution. By fostering a culture of collaboration and excellence, I help my teams deliver beyond expectations.Key Achievements:* Tiaxa: Led the Mining IT Services portfolio, overseeing product strategy and development for telco projects that impacted over 200 million users. Spearheaded automated chatbot solutions and large-scale Omni-channel systems, contributing to significant improvements in communication services.* BICE VIDA: Introduced Agile methodologies and led the migration of 57 customer-facing web applications in six months, transforming the development process and boosting team collaboration and efficiency.* Telco Industry: Managed high-impact projects for major Latin American telecom companies, driving innovation through operational leadership and deep expertise in distributed systems and large-scale infrastructure.Leadership Philosophy:I believe in building empowered teams, combining technical guidance with strategic foresight. My approach includes designing systems, writing and reviewing code to maintain best practices, and aligning team efforts with broader organizational goals. I’m driven by the challenge of delivering scalable, high-quality solutions that create lasting impact.Let's Connect:If you’re passionate about using technology to solve real-world problems and scale solutions, I’d love to connect. Let’s collaborate to build the future of tech, driving innovation and excellence together.
Ignacio Silva's Current Company Details
Vacasa
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Technology Leader | Software Engineering Manager | Driving Strategic Innovation at Scale | AWS Solutions Architect, PMP & Scrum Master certified
Ignacio Silva Work Experience Details
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Director Of EngineeringVacasa Jul 2023 - PresentPortland, Or, UsLeading multiple software engineering teams at Vacasa, I oversee third-party integrations, Channel Quotes service, and rating processes. My role encompasses strategic planning, technical oversight, and team leadership to ensure robust, scalable, and high-performing systems. I optimize cloud infrastructure and guide teams to meet performance goals and timelines.Key Responsibilities- Strategic Leadership: Developed and implemented plans aligning technical initiatives with business goals, driving innovation in pricing, channel advertising, distribution, and post-booking guest experiences.- Team Management: Led and mentored engineering teams, focusing on recruitment, coaching, performance management, and fostering a culture of excellence.- Technical Expertise: Defined architectural solutions, conducted code reviews, and managed cloud infrastructure to ensure system reliability, security, and scalability.Achievements- Integration Excellence: Improve system capabilities and business monitoring to provide real-time visibility and alignment between technical integrations and revenue expectations.- Optimized Infrastructure: Enhance infrastructure performance, reliability, and cost-effectiveness by controlling and optimizing AWS resources. Collaborate with the rest of the organization to apply best practices.- Team Development: Continuously question our team's performance and practices to create a collaborative and growth-oriented mindset across our engineering teams.
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Senior Software Engineering ManagerVacasa Sep 2022 - Jul 2023Portland, Or, UsLed the Channel Distribution and Rating engineering teams, managing our presence on major vacation rental platforms like Airbnb, Vrbo, and Booking. My role required strategic planning, technical leadership, and team management to ensure seamless operations and continuous improvement.Key Responsibilities- Strategic Leadership: Defined the technical roadmap, planned initiatives, and ensured consistent project delivery aligned with business objectives and the Product team.- Team Management: Led hiring, coaching, and performance reviews, fostering a high-performance engineering team environment.- Technical Expertise: Directed architectural design, conducted code reviews and monitored AWS infrastructure to maintain system reliability and performance.Achievements- Platform Integration: Led the integration of Expedia as a new channel, increasing our presence with world-class partners.- Technical Roadmap Development: Enhanced pricing customization for our channels by introducing advanced technology, enabling Vacasa to offer more precise pricing for each listing, channel, and season.- Team Development: Improved the efficiency of our technical recruiting by reviewing and enhancing processes, providing better coaching, and creating new onboarding roles to help our new engineers become productive more quickly in a remote environment.
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Software Engineering ManagerVacasa Sep 2019 - Sep 2022Portland, Or, UsResponsible for leading one of the Channels Distribution teams at Vacasa, where I focused on integrating and maintaining Vacasa's properties on major vacation rental channels such as Airbnb, Vrbo, Booking, and Google across North America, Latin America, and Europe. My role required a mix of strategic planning, technical expertise, and effective team management to ensure smooth operations and ongoing system improvements.Key Responsibilities- Strategic Leadership: Defined the technical roadmap and coordinated projects to align with business objectives.- Team Management: Managed recruitment, coaching, performance reviews, and mentorship, fostering a high-performance team environment.- Technical Expertise: Designed and documented architectural solutions, conducted code reviews, and enhanced monitoring of AWS cloud infrastructure.Achievements- Platform Integration: Successfully maintained and updated Vacasa’s properties across multiple channels, ensuring continuous synchronization and efficient booking management.- Technical Roadmap Development: Developed and implemented strategic technical plans that enhanced system performance and supported the company's growth objectives.- Team Development: Built a cohesive, skilled engineering team through effective hiring, coaching, and performance management practices.
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Senior Program ManagerTiaxa Aug 2016 - Sep 2019Santiago, ClIn this role, I led the creation of the Mining IT Services, facilitating the digital transformation of leading mining companies by migrating on-premise platforms and manual processes to the Azure cloud services. My role included acting as a Product Owner, Scrum Master, Technical Pre-Sales Advisor, and occasionally working as a Software Engineer, showing my leadership, technical, and strategic capabilities in complex and matrixed organizations like AngloAmerican.Key Responsibilities- Product Ownership: Led multiple digital transformation projects for our clients in the mining and telecommunication industries, focused on innovative solutions.- Scrum Master: Implemented agile methodologies within software engineering teams to enhance efficiency and collaboration on mining and telco projects.- Technical Pre-Sales Advisory: Offered strategic technical guidance to clients, ensuring smooth project delivery and adoption of Azure services within client budgets.- Software Engineer: Developed a demonstration chatbot for Facebook Messenger and WhatsApp.Achievements- Accelerated digital transformation for mining clients, opening the gates to a new industry by proactively initiating projects that yielded results surpassing our customers' expectations. This initiative generated a million-dollar revenue stream for the company.- Omnia Business Initiative: Launched Tiaxa’s Omnia business on Telcel Mexico, an omni-channel solution that utilizes various communication channels (social networks, messaging apps, SMS) and advanced chatbot technologies (guided, AI-based, ML-based) to enhance customer interaction and service, resulting in a 20% increase in conversion.- Telecom Network Solutions: Led the delivery of Tiaxa's Orchestrator to over 200 million users in Latin America. This service is designed to detect and address network degradation events, ensuring uninterrupted customer service. -
It Project ManagerBice Vida Mar 2015 - Aug 2016Santiago, Región Metropolitana, ClI was an agent of change in a traditional and bureaucratic insurance company by introducing Agile methodologies, tools, and processes. This position required not just technical expertise, but the ability to lead and inspire teams during a major technological transformation.Key Responsibilities- Agile Transformation: Pioneered the adoption of Agile methodologies, including Kanban and Extreme Programming (XP), to streamline development processes and improve efficiency.- Project Leadership: Build a software engineering team that addressed strategic initiatives across the complex organization introducing agile mindsets and cloud technologies.- Team Management: Directed a dedicated team, emphasizing automation, quality assurance, and collaboration.Achievements- Technological Advancement: Successfully led the migration of 57 Java customer web applications to the AWS cloud environment within 6 months. This was a significant improvement compared to the previous migration of 34 web apps over 18 months by multiple teams demonstrating the value of agile methodologies and practices.- Process Automation: Implemented task and testing automation, resulting in improved software delivery quality and speed. Reduced average QA process time from 2 weeks to 2 days.- Tool Introduction: Introduced and integrated modern tools and platforms like GitHub, SonarQube, AWS, and Docker, promoting a culture of continuous integration and continuous delivery (CI/CD). -
Operations ManagerKiwox Soluciones Tecnológicas Jul 2014 - Mar 2015As Operations Manager, I developed the department, transforming Kiwox into a leading tech partner for Mobile Network Operators (MNO) in Chile and Peru.Key Responsibilities- Operations Development: Established and optimized the Operations and Support Department, delivering high-quality, proactive 24/7 support.- Software Maintenance & Monitoring: Managed software maintenance, automated monitoring response, and release management in our clients' services and infrastructure.- Customer Engagement: Served as a key negotiator and advisor, providing strategic insights and support to customer engineering teams.- Team Leadership: Directed an additional team, focused on Mobile Phones Testing and User Experience, providing comprehensive benchmarks for our customer's engineering and networking departments.Achievements- Enhanced Support Services: Elevated Kiwox’s reputation by providing high-quality, 24/7 support and proactive monitoring, triggering alerts before other support services and with automated responses.- Customer Satisfaction: Increased customer satisfaction by delivering detailed benchmarks for MNOs, resulting in twice the number of services under our supervision and operation in 6 months.- Operational Efficiency: Streamlined operations and support processes to ensure efficient service delivery. -
Ceo/CtoClubb Nov 2013 - Jul 2014Personal entrepreneurial experience. Mobile Service that allowed users to manage, search, and use discounts from their multiple Benefits Clubs, like newspaper subscriptions, mobile operators, retail clubs, etc.
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Sim Card Product ManagerEntel Aug 2011 - Oct 2013Santiago, Región Metropolitana, ClSIM card manager for the #1 Mobile Network Operator in Chile. Responsible for purchases, negotiation with suppliers, production & distribution, and SIM Value-Added services development and evolution.Highlights:1. Sales increased 2.5 times in less than 6 months.2. 15% costs reduction in warehousing and supplies (1 MM USD per month)3. First operator in the region launching 4G SIM multi-formats.4. First operator in the region launching a nanoSIM card (higher smartphones).5. First Eco-friendly and re-usable packaging, reducing wasted material more than 60%.6. First in Chile selling mobile phones accessories. -
Product & Services Project ManagerEntel Aug 2009 - Aug 2011Santiago, Región Metropolitana, ClRole dedicated to lead new and strategic Value Added Services (VAS) projects for the company; with a strong focus on the customer experience (CX) and technical quality of service.In this role, I was responsible for the project lifecycle management and the product/service processes: service discovery, provisioning, post-sales, pricing, billing, etc.Technically speaking, I was responsible for translating product high-level requirements into detailed technical requirements, design with software architects the solutions, and then orchestrate all communication across functional teams. Reporting to mid and high-level managers.
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Senior Project EngineerEntel Mar 2006 - Jul 2009Santiago, Región Metropolitana, ClEngineer in charge of technical projects on Value Added Services (VAS) involving the coordination of areas, supplier management development, generation of bidding documents and technical analysis and recommendation on the proposals.Technical Manager of various VAS, ensuring its technical development over time aligned to future business requirements.
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Software DeveloperMovix Dec 2005 - Mar 2006Development of Web and WAP portals intended for the sale of mobile content on television channels.
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Software ArchitectCenter For Mathematical Modeling May 2005 - Dec 2005Software Engineer and IT Architect in charge of Sales systems for the "Interactive Tutoring" project (http://www.tutorias.cl) where the goal was to standardise and coordinate the flow of information between the sales systems and the operations platforms.
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Software EngineerParadigma Jun 2004 - Apr 2005Buenos Aires, Capital Federal, ArSoftware Engineer in charge of the technical staff of the "Time Machine" project (www.tmachine.net), developed with the support of ProChile and together with the Swedish company Blue2Net.Among the duties of the position, was researching on Bluetooth technology, design the media server of the project and integrate it with the client interface provided by the company Blue2Net. Coordinate development activities Sweden-Chile to allow project progress.I participated in the product presentation at the international fair CeBIT 2005 in Hannover, Germany with four other Chilean companies.
Ignacio Silva Skills
Telecommunications
Product Management
Team Leadership
Project Management
Mobile Applications
Software Project Management
Web Services
Value Added Services
Linux
Pmp
Scrum
Cloud Computing
Strategy
Android
Open Source Software
Management
Product Development
Program Management
Agile Methodologies
Software Development Life Cycle
Service Oriented Architecture
Lean Management
Databases
Microsoft Project
Cross Functional Team Leadership
Technical Leadership
Design Thinking
English
Ownership
Cross Organization Collaboration
Large Scale Projects
Digital Transformation
Hands On Technical
Cross Team Collaboration
Cloud Applications
Customer Driven Innovation
Product Innovation
Data Driven Decision Making
Ignacio Silva Education Details
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Universidad De ChileComputer Science And Engineering
Frequently Asked Questions about Ignacio Silva
What company does Ignacio Silva work for?
Ignacio Silva works for Vacasa
What is Ignacio Silva's role at the current company?
Ignacio Silva's current role is Technology Leader | Software Engineering Manager | Driving Strategic Innovation at Scale | AWS Solutions Architect, PMP & Scrum Master certified.
What is Ignacio Silva's email address?
Ignacio Silva's email address is is****@****ail.com
What is Ignacio Silva's direct phone number?
Ignacio Silva's direct phone number is +191733*****
What schools did Ignacio Silva attend?
Ignacio Silva attended Universidad De Chile.
What skills is Ignacio Silva known for?
Ignacio Silva has skills like Telecommunications, Product Management, Team Leadership, Project Management, Mobile Applications, Software Project Management, Web Services, Value Added Services, Linux, Pmp, Scrum, Cloud Computing.
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