Ignacio Silva Email & Phone Number

Portland, Or, Us

Leading multiple software engineering teams at Vacasa, I oversee third-party integrations, Channel Quotes service, and rating processes. My role encompasses strategic planning, technical oversight, and team leadership to ensure robust, scalable, and high-performing systems. I optimize cloud infrastructure and guide teams to meet performance goals and timelines.Key Responsibilities- Strategic Leadership: Developed and implemented plans aligning technical initiatives with business goals, driving innovation in pricing, channel advertising, distribution, and post-booking guest experiences.- Team Management: Led and mentored engineering teams, focusing on recruitment, coaching, performance management, and fostering a culture of excellence.- Technical Expertise: Defined architectural solutions, conducted code reviews, and managed cloud infrastructure to ensure system reliability, security, and scalability.Achievements- Integration Excellence: Improve system capabilities and business monitoring to provide real-time visibility and alignment between technical integrations and revenue expectations.- Optimized Infrastructure: Enhance infrastructure performance, reliability, and cost-effectiveness by controlling and optimizing AWS resources. Collaborate with the rest of the organization to apply best practices.- Team Development: Continuously question our team's performance and practices to create a collaborative and growth-oriented mindset across our engineering teams.

Portland, Or, Us

Led the Channel Distribution and Rating engineering teams, managing our presence on major vacation rental platforms like Airbnb, Vrbo, and Booking. My role required strategic planning, technical leadership, and team management to ensure seamless operations and continuous improvement.Key Responsibilities- Strategic Leadership: Defined the technical roadmap, planned initiatives, and ensured consistent project delivery aligned with business objectives and the Product team.- Team Management: Led hiring, coaching, and performance reviews, fostering a high-performance engineering team environment.- Technical Expertise: Directed architectural design, conducted code reviews and monitored AWS infrastructure to maintain system reliability and performance.Achievements- Platform Integration: Led the integration of Expedia as a new channel, increasing our presence with world-class partners.- Technical Roadmap Development: Enhanced pricing customization for our channels by introducing advanced technology, enabling Vacasa to offer more precise pricing for each listing, channel, and season.- Team Development: Improved the efficiency of our technical recruiting by reviewing and enhancing processes, providing better coaching, and creating new onboarding roles to help our new engineers become productive more quickly in a remote environment.

Portland, Or, Us

Responsible for leading one of the Channels Distribution teams at Vacasa, where I focused on integrating and maintaining Vacasa's properties on major vacation rental channels such as Airbnb, Vrbo, Booking, and Google across North America, Latin America, and Europe. My role required a mix of strategic planning, technical expertise, and effective team management to ensure smooth operations and ongoing system improvements.Key Responsibilities- Strategic Leadership: Defined the technical roadmap and coordinated projects to align with business objectives.- Team Management: Managed recruitment, coaching, performance reviews, and mentorship, fostering a high-performance team environment.- Technical Expertise: Designed and documented architectural solutions, conducted code reviews, and enhanced monitoring of AWS cloud infrastructure.Achievements- Platform Integration: Successfully maintained and updated Vacasa’s properties across multiple channels, ensuring continuous synchronization and efficient booking management.- Technical Roadmap Development: Developed and implemented strategic technical plans that enhanced system performance and supported the company's growth objectives.- Team Development: Built a cohesive, skilled engineering team through effective hiring, coaching, and performance management practices.

Santiago, Cl

In this role, I led the creation of the Mining IT Services, facilitating the digital transformation of leading mining companies by migrating on-premise platforms and manual processes to the Azure cloud services. My role included acting as a Product Owner, Scrum Master, Technical Pre-Sales Advisor, and occasionally working as a Software Engineer, showing my leadership, technical, and strategic capabilities in complex and matrixed organizations like AngloAmerican.Key Responsibilities- Product Ownership: Led multiple digital transformation projects for our clients in the mining and telecommunication industries, focused on innovative solutions.- Scrum Master: Implemented agile methodologies within software engineering teams to enhance efficiency and collaboration on mining and telco projects.- Technical Pre-Sales Advisory: Offered strategic technical guidance to clients, ensuring smooth project delivery and adoption of Azure services within client budgets.- Software Engineer: Developed a demonstration chatbot for Facebook Messenger and WhatsApp.Achievements- Accelerated digital transformation for mining clients, opening the gates to a new industry by proactively initiating projects that yielded results surpassing our customers' expectations. This initiative generated a million-dollar revenue stream for the company.- Omnia Business Initiative: Launched Tiaxa’s Omnia business on Telcel Mexico, an omni-channel solution that utilizes various communication channels (social networks, messaging apps, SMS) and advanced chatbot technologies (guided, AI-based, ML-based) to enhance customer interaction and service, resulting in a 20% increase in conversion.- Telecom Network Solutions: Led the delivery of Tiaxa's Orchestrator to over 200 million users in Latin America. This service is designed to detect and address network degradation events, ensuring uninterrupted customer service.

Santiago, Región Metropolitana, Cl

I was an agent of change in a traditional and bureaucratic insurance company by introducing Agile methodologies, tools, and processes. This position required not just technical expertise, but the ability to lead and inspire teams during a major technological transformation.Key Responsibilities- Agile Transformation: Pioneered the adoption of Agile methodologies, including Kanban and Extreme Programming (XP), to streamline development processes and improve efficiency.- Project Leadership: Build a software engineering team that addressed strategic initiatives across the complex organization introducing agile mindsets and cloud technologies.- Team Management: Directed a dedicated team, emphasizing automation, quality assurance, and collaboration.Achievements- Technological Advancement: Successfully led the migration of 57 Java customer web applications to the AWS cloud environment within 6 months. This was a significant improvement compared to the previous migration of 34 web apps over 18 months by multiple teams demonstrating the value of agile methodologies and practices.- Process Automation: Implemented task and testing automation, resulting in improved software delivery quality and speed. Reduced average QA process time from 2 weeks to 2 days.- Tool Introduction: Introduced and integrated modern tools and platforms like GitHub, SonarQube, AWS, and Docker, promoting a culture of continuous integration and continuous delivery (CI/CD).

As Operations Manager, I developed the department, transforming Kiwox into a leading tech partner for Mobile Network Operators (MNO) in Chile and Peru.Key Responsibilities- Operations Development: Established and optimized the Operations and Support Department, delivering high-quality, proactive 24/7 support.- Software Maintenance & Monitoring: Managed software maintenance, automated monitoring response, and release management in our clients' services and infrastructure.- Customer Engagement: Served as a key negotiator and advisor, providing strategic insights and support to customer engineering teams.- Team Leadership: Directed an additional team, focused on Mobile Phones Testing and User Experience, providing comprehensive benchmarks for our customer's engineering and networking departments.Achievements- Enhanced Support Services: Elevated Kiwox’s reputation by providing high-quality, 24/7 support and proactive monitoring, triggering alerts before other support services and with automated responses.- Customer Satisfaction: Increased customer satisfaction by delivering detailed benchmarks for MNOs, resulting in twice the number of services under our supervision and operation in 6 months.- Operational Efficiency: Streamlined operations and support processes to ensure efficient service delivery.

Personal entrepreneurial experience. Mobile Service that allowed users to manage, search, and use discounts from their multiple Benefits Clubs, like newspaper subscriptions, mobile operators, retail clubs, etc.

Santiago, Región Metropolitana, Cl

SIM card manager for the #1 Mobile Network Operator in Chile. Responsible for purchases, negotiation with suppliers, production & distribution, and SIM Value-Added services development and evolution.Highlights:1. Sales increased 2.5 times in less than 6 months.2. 15% costs reduction in warehousing and supplies (1 MM USD per month)3. First operator in the region launching 4G SIM multi-formats.4. First operator in the region launching a nanoSIM card (higher smartphones).5. First Eco-friendly and re-usable packaging, reducing wasted material more than 60%.6. First in Chile selling mobile phones accessories.

Santiago, Región Metropolitana, Cl

Role dedicated to lead new and strategic Value Added Services (VAS) projects for the company; with a strong focus on the customer experience (CX) and technical quality of service.In this role, I was responsible for the project lifecycle management and the product/service processes: service discovery, provisioning, post-sales, pricing, billing, etc.Technically speaking, I was responsible for translating product high-level requirements into detailed technical requirements, design with software architects the solutions, and then orchestrate all communication across functional teams. Reporting to mid and high-level managers.

Santiago, Región Metropolitana, Cl

Engineer in charge of technical projects on Value Added Services (VAS) involving the coordination of areas, supplier management development, generation of bidding documents and technical analysis and recommendation on the proposals.Technical Manager of various VAS, ensuring its technical development over time aligned to future business requirements.

Development of Web and WAP portals intended for the sale of mobile content on television channels.

Software Engineer and IT Architect in charge of Sales systems for the "Interactive Tutoring"​ project (http://www.tutorias.cl) where the goal was to standardise and coordinate the flow of information between the sales systems and the operations platforms.

Buenos Aires, Capital Federal, Ar

Software Engineer in charge of the technical staff of the "Time Machine" project (www.tmachine.net), developed with the support of ProChile and together with the Swedish company Blue2Net.Among the duties of the position, was researching on Bluetooth technology, design the media server of the project and integrate it with the client interface provided by the company Blue2Net. Coordinate development activities Sweden-Chile to allow project progress.I participated in the product presentation at the international fair CeBIT 2005 in Hannover, Germany with four other Chilean companies.