Ignacio Torras Email & Phone Number

Madrid, Es

Madrid, Community Of Madrid, Spain

Global leader of Customer Journeys BCG knowledge team partnering with business leadership to sell and scale BCG’s Customer Experience and Journeys business• Delivered end-to-end Journeys transformations at +5 clients • Built value proposition and business development across related topics including GenAI for Journeys & CX re-imagination, and GenAI in Customer Service• Led Journeys BCG offer covering the end-to-end journey of a client relationship, from initial assessments and size… Show more Global leader of Customer Journeys BCG knowledge team partnering with business leadership to sell and scale BCG’s Customer Experience and Journeys business• Delivered end-to-end Journeys transformations at +5 clients • Built value proposition and business development across related topics including GenAI for Journeys & CX re-imagination, and GenAI in Customer Service• Led Journeys BCG offer covering the end-to-end journey of a client relationship, from initial assessments and size of price to programs executions and trainings • Led a team of 3-4 people achieving a consistent +7-10% client engagement Show less

Madrid Area, Spain

• Led execution of team strategic initiatives • Delivered large Customer Experience and Customer Journeys transformations at clients• Engaged in multiple disciplines within the Digital space with a focus in the Financial Services industry including constant monitory of technological trends such as Blockchain, AI & ML, Smart Processing, Open Banking & APIs, Digital Identity, etc.

Madrid, Spain

Senior business consultant helping clients implement and embed new strategic initiatives.• Definition of strategic Director Plan to transform internal function at a local bank• Definition of client enablement program to certify and train +60 clients of a leading global bank • Implementation of large-scale strategic program at a leading global bank coordinating +30 clients from 7 functions, and receiving "Best Practices and team" award from global PMO

Madrid, Spain

Innovation and New Businesses team with the goal of launching and commercializing new digital solutions to help customers in their digital transformation processes• Defined team’s Flywheel methodology having launched 6 digital solutions• Led creation of Fintech observatory with +5,000 startups, collaborating with events and marketing publications• Expert consultant supporting new business opportunities (project in Malaysia)

Madrid, Spain

Strategic unit leading the transformative strategic planning across the Financial Services Unit, including commercial planning for Indra's key accounts and businesses (including onsite engagements in Italy & Brazil)

Madrid, Spain

Conceptualization of initiative to promote Sports offering through digital technologies and social media

Madrid, Spain

Madrid, Spain

Madrid, Spain

Customer Success team including client relationship and advisory, regular business reporting, and negotiation with third party collaborators

Madrid, Spain

National and International sports events coordination including co-management of stuff and international board connection

Customer Experience Management

Thesis: "Customer Experience in Senior Banking (+65 years old)"

Master’S Degree, Digital Business

Thesis: "Digital Transformation in Sports industry: Through a customer-centric approach"

Master, Sports Management

Master In Professional English, Full Time

Technical In Financial Markets

Bachelor Of Business Administration (Bba)

Activities and Societies: Part of UAM Kayak Polo team and involved in many other sports activities (soccer, Tennis and Ping Pong.